Hi Experts,
We have installed CA SOI 3.2 in windows environment which is integrated to Service Now using Universal Helpdesk manager and UIM using the new UIM connector.
Recently an alert which is automated from CA SOI console have a different summary and different description as below in the Service Now incident.
Please suggest on the same.
Summary : Web Application - Expected state running, found state stopped (service description: Hyperion EPMA Web Tier - Web Application)
Description: hostname | ntservices: Managed Server - Expected state running, found state stopped (service description: Hyperion Foundation Services - Managed Server) | 2016-01-30T02:22:34-05:00 | null |
Sometimes both the summary and the description is wrongly updated in Service Now incident even though it is showing right values in SOI console.
Regards,
Manu
+91 8754587671