Service Operations Insight

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  • 1.  Multiple UIM alerts with same MDRAlarmID?

    Posted Dec 06, 2016 02:03 PM

    Is it valid to have multiple active alerts in SOI that refer to the same Source Alert ID, or is this indicative of database corruption?

     

    In SOI we see:

    But UIM has only a single active alert:



  • 2.  Re: Multiple UIM alerts with same MDRAlarmID?
    Best Answer

    Broadcom Employee
    Posted Dec 13, 2016 08:25 AM

    Hello Brian, please raise a support case for this and we will analyze it.

     

    Kind regards,

    Britta Hoffner



  • 3.  Re: Multiple UIM alerts with same MDRAlarmID?

    Posted Dec 13, 2016 09:38 AM

    Hi Brian,

     

    looking at the console you can see two different device names for this Alert.

    This looks very strange, and as Britta recommended, please open an issue to get this clarified.

    Normally there should only be one Alert in SOI for every UIM Alert.

     

    MichaelBoehm



  • 4.  Re: Multiple UIM alerts with same MDRAlarmID?

    Posted Dec 13, 2016 10:19 AM

    Thanks. We have opened a support case for this.



  • 5.  Re: Multiple UIM alerts with same MDRAlarmID?

    Broadcom Employee
    Posted Jan 03, 2017 10:44 AM

    Hi Brian,

    Since a support case is being worked on, this thread is being marked as answered. To help others, please place the solution in this thread when available via the support case.

    Thanks and have a Happy New year!