Hello, what can I do if when I go to the USM Web View page and when I start typing, it does no searching? http://soi-mgr_ip:7070/ssaweb/home
Nothing happens, just the spinning icon appears but there are no matches that start to appear in the drop down list.
Which browser you are using? Is it supported/ certified one?
I tried in both Chrome and in Firefox... The search isn't searching.
What if you try to access it on the SOI manager itself?
Hi Ashay, I have a case open: 299264
On the SOI-UI server in the solr directory the data folder wasn't created. Don't know why it not getting created.
This can be a problem as, the indexed data files are used for the full text searches in the USM Web view.
You can try following.
- Stop UI Server service
- Backup and delete 'data' folder from ..CA\SOI\SamUI\solr
- Start UI Server service
This should help recreating those filese and USM WebView should also work fine.
You may re-deploy USM application by following the steps in the TechDoc TEC1378706 if the above suggestion given by Ashay doesn't work.
Hi Brahma, how do we get to Tech Docs now?
Okay found that doc but those steps didn't help me. I keep on getting error 404.
HTTP Status 404 - /ssaweb/
type Status report
description The requested resource is not available.
I opened a case.
But for reference that doc says to:
USM Web View not opening - CA Knowledge
When I try to open 'USM Web View', I get a 404 Page not found error. I am able to login to Console and have admin rights in SOI. Sometimes, I try to open the link 'USM Web View', a security windows opens requesting the user and password. I try the user "samuser" and password but it does not work.
SOI 3.2, 3.3 CUM1 & 3.3 CUM2
The USM WebView can only be accessed by an EEM user. The default SOI Admin user (samuser) cannot be used to access USM Webview.
Please refer below wiki page for more details:
For a 404 Page not found error, please execute the following steps on SOI UI server:
1. Stop 'CA SAM User Interface Server' service
2. Rename or delete \SOI\SamUI\webapps\ssaweb folder
3. Start 'CA SAM User Interface Server' service
After recycling above service, the "ssaweb" folder will be recreated. Logon to USM WebView with any user other than "samuser", now it should work.