New AEP Error: Rule not Compiled

[Daniel Blanco]

Hello, wondering if anyone ever hit this? SOI v3.3 CUM2 trying to define a new AEP policy and I defined the Policy, Added the Aciton yet when i hit OK, it says:

============

Alert Escalation Policy Error:

Rule Not Compiled

OK.

============

 

Figured out that the rule I defined:

          If Summary contains "***CLEAR ALARM*** NETSCALER ENTITY UP" 

SOI did not like the ***

Any reason why SOI can't accept the * character?

[Brahmaiah Addepalli]

Hello Daniel,

 

I see the same error, can you post the Summary details here?

 

Thanks

Brahma

[Daniel Blanco]

Hi Brahmaih,

Weird today I re-entered it with the entire alert summary details:    ***CLEAR ALARM*** NETSCALER ENTITY UP

and when I hit OK it worked???

So the EP definition is:

Apply to:

Infrastructure Alerts, Alerts for CIs in maintenance mode, Infrastructure alerts for Services in maintenance mode

When:

(Time spent in alert queue exceeds 1500 minute(s)) and ((Summary has-substring-ignore-case ***CLEAR ALARM*** NETSCALER ENTITY UP))

 

So its working now?

[Anon Anon]

Dan, can i close this one out ?  or is more assistance needed?

[Michael Boehm]

Hi Daniel,

I just did some tests on my system.

The initial Save was also failing with the provided string containing *.

When I removed the * I was able to save the policy.

Following that, I went back to edit it, added the correct string again (with *) and the update works (I also checked in the DB that the update is reflected).

I was able to reproduce this several times.

So only the initial Save seems to have a problem with the special character.

 

MichaelBoehm