Hello, wondering if anyone ever hit this? SOI v3.3 CUM2 trying to define a new AEP policy and I defined the Policy, Added the Aciton yet when i hit OK, it says:
Alert Escalation Policy Error:
Rule Not Compiled
Figured out that the rule I defined:
If Summary contains "***CLEAR ALARM*** NETSCALER ENTITY UP"
SOI did not like the ***
Any reason why SOI can't accept the * character?
I see the same error, can you post the Summary details here?
Weird today I re-entered it with the entire alert summary details: ***CLEAR ALARM*** NETSCALER ENTITY UP
and when I hit OK it worked???
So the EP definition is:
Infrastructure Alerts, Alerts for CIs in maintenance mode, Infrastructure alerts for Services in maintenance mode
(Time spent in alert queue exceeds 1500 minute(s)) and ((Summary has-substring-ignore-case ***CLEAR ALARM*** NETSCALER ENTITY UP))
So its working now?
Dan, can i close this one out ? or is more assistance needed?
I just did some tests on my system.
The initial Save was also failing with the provided string containing *.
When I removed the * I was able to save the policy.
Following that, I went back to edit it, added the correct string again (with *) and the update works (I also checked in the DB that the update is reflected).
I was able to reproduce this several times.
So only the initial Save seems to have a problem with the special character.