SOI KPIs

[Anon Anon]

Hello,

is possible to extract from SOI some KPIs?

What and how?

 

Thanks

[Michael Boehm]

Hi,

 

what kind of KPIs are you looking for?

Can you give some examples to understand what the Use Case is you want to achieve.

 

MichaelBoehm

[Anon Anon]

Effectively my question is fairly ambiguous :-)
My boss ask me to see if is possible to extract from SOI some significant indicators (KPIs) for the monitored services.

These KPIs will be presented to the non-technical management and should reflect the critical success factors of a business, e.g.(as he asks):

•    Key Drivers that have a major impact on the performance of the business

•    A handful of numbers that give the owner an “at a glance”view of the business

•    Keep their finger on the pulse of the business

•    Identify hot spots that need attention

•    Act quickly to drive the business forward

 

I saw this link but the content is too technical --> https://wiki.ca.com/display/SOI32/Event%20Management%20KPIs#

Do you have any suggestions on what to present and how to find the information?

Thanks

 

[Michael Boehm]

Did you have a look at the Reporting component of SOI, Business Objects?

There are several reports that reflect what you mention, such as:

Top 10 critical devices impacting Services

and several other Top 10 reports: Risk, Availability, etc.

 

MichaelBoehm