Service Operations Insight

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  • 1.  What does placeholder#### mean?

    Posted Jan 11, 2016 11:32 AM

    Question: What does placeholder mean when an alert comes into SOI? I got an alert and the name column is UNKNOW and when I look at the alerts USM Properties it has Placeholder44124 as the Identifying Name.

    Class type is of Entity.

    I thought after some time that SOI would finally get the name of this CI and associate it to this alert but no.

    I checked the USM CI View page and the machine that this alert is coming from is in SOI's DB and classified correctly.

  • 2.  Re: What does placeholder#### mean?

    Posted Jan 11, 2016 06:34 PM
      |   view attached



    Even I am getting the same issue upon upgrading UIM connector for UIM Version 8.31. Since then facing a lot of issues which is really hampering our operations. I get the CI names as unknown and the Catalyst Queue in UIM is in a disconnected state post upgrading.




    Ananda Guberan K

  • 3.  Re: What does placeholder#### mean?

    Posted Jan 12, 2016 03:56 AM



    a placeholder "Entity - unknown" is generated when an Alert is received for a non-existing CI.

    This can happen during startup of a new connector, because Alerts a processed first - the CIs are coming in parallel and will resolve step by step.

    The SNMP Connector has a problem with this though due to using cached information - CIs should always be generated first or as part of the Alert creation process.

    The problem can also happen if there is a missmatch in the naming of the CIs, e.g. the triple MdrProduct, MdrProductInstance, MdrElementId identifying a CI does not match the given triple in an Alert.  This is mainly due to policy errors or changes in the environment that are not reflected properly (removing and restarting a connector after major changes).


    Which version of the UIM connector do you use?

    You should open a Support Issue to get this clarified.



  • 4.  Re: What does placeholder#### mean?

    Posted Jan 12, 2016 04:58 AM
      |   view attached



    That is correct. I have an existing case open with CA and working on them. Also, the version of the UIM Connector is 3.0.71




    Ananda Guberan K