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Way to backup SOI - Helpdesk Configuration Settings w/in SOI Console?

  • 1.  Way to backup SOI - Helpdesk Configuration Settings w/in SOI Console?

    Posted 10-19-2015 09:26 PM

    Testing out the full SOI services export then import and noticed a huge failure in the actions section.

    We have a custom integration with Connect Wise and within the SOI Console - Tools - Help Desk Configuration, I had to define custom variables to pass to our ticketing system.

    I thought that the full export command from w/in SOI\tomcat\bin\WSSamServiceCmd -hserver1:7090 -usamuser -p**** -aExport -s* -fc:/allServicesExport.xml

    then an import on our SOI Lab environment would preserve all my custom ticketing Actions but it didn't.

    So did a full export from SOI Prod.

    Then in SOI Lab did a full SOI DB Rebuild DB.

    Did the full Import on LAB.

    I see the actions and policies but the "Create Ticket" category actions are all empty. They just have the base 3 variables defined and none of the custom ones were preserved.

     

    My question:

    1. Is there a way to export the HelpDesk Configuration settings from w/in the SOI Console GUI?

    2. If there is no built in method w/in SOI, then is there a database table that I can export then import to do this?

     

    TIA!



  • 2.  Re: Way to backup SOI - Helpdesk Configuration Settings w/in SOI Console?

    Posted 10-20-2015 11:26 AM

    Hi,

    You can look in to dbo.HelpDeskConfiguration table.

    Thanks

    Shaheen