SOI-Spectrum Alert Delay

[Legacy User]

Hi ,

 

I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI  with half an hour delay.

I hjave also appiled the patch  T373670  to avoid those delays.

Please let me know how to proceed ahead in this case.

[Brahmaiah Addepalli]

Hi Guneet,

Does both SOI Manager & Connector running the same network\time zone servers?
You may un-check ‘dns_resolution’ flag, save and restart the connector.
The latest Spectrum connector .178 would address performance issues.

Thanks

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]

<mailto:[e-mail]>[cid:image001.png@01CF6F88.21E365E0]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:07 PM
To: [e-mail]
Subject: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert Delay


Hi ,



I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI with half an hour delay.

I hjave also appiled the patch T373670 to avoid those delays.

Please let me know how to proceed ahead in this case.


Posted by:horgu02
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CA Communities Message Boards
237378698
[e-mail]<mailto:[e-mail]>
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[Legacy User]

Hi Brahma,


Yes both the servers are in same time zone.
I am using the latest Spectrum connector version only.. But still its taking lot of time to come online.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:21 PM
To: [e-mail]
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert D

Hi Guneet,

Does both SOI Manager & Connector running the same network\time zone servers?
You may un-check ‘dns_resolution’ flag, save and restart the connector.
The latest Spectrum connector .178 would address performance issues.

Thanks

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]>

<mailto:[e-mail]>[cid:image001.png@01CF6F88.21E365E0]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:07 PM
To: [e-mail]<mailto:[e-mail]>
Subject: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert Delay


Hi ,



I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI with half an hour delay.

I hjave also appiled the patch T373670 to avoid those delays.

Please let me know how to proceed ahead in this case.


Posted by:horgu02
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237378698
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>
https://communities.ca.com Posted by:Brahma
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[Brahmaiah Addepalli]

Thanks for the confirmation.

Have you un-check ‘Dns_resolution’ flag & restart the connector?

Regards

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]

<mailto:[e-mail]>[cid:image001.png@01CF6F95.6B9EE760]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:52 PM
To: [e-mail]
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Hi Brahma,


Yes both the servers are in same time zone.
I am using the latest Spectrum connector version only.. But still its taking lot of time to come online.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:21 PM
To: [e-mail]<mailto:[e-mail]>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert D

Hi Guneet,

Does both SOI Manager & Connector running the same network\time zone servers?
You may un-check ‘dns_resolution’ flag, save and restart the connector.
The latest Spectrum connector .178 would address performance issues.

Thanks

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>

<mailto:[e-mail]>[cid:image001.png@01CF6F88.21E365E0]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:07 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>
Subject: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert Delay


Hi ,



I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI with half an hour delay.

I hjave also appiled the patch T373670 to avoid those delays.

Please let me know how to proceed ahead in this case.


Posted by:horgu02
--
CA Communities Message Boards
237378698
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>
https://communities.ca.com Posted by:Brahma
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CA Communities Message Boards
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http://communities.ca.com Posted by:horgu02
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[Legacy User]

Yes I have done the same.
The connector is in initializing mode only.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:56 PM
To: [e-mail]
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Thanks for the confirmation.

Have you un-check ‘Dns_resolution’ flag & restart the connector?

Regards

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]>

<mailto:[e-mail]>[cid:image001.png@01CF6F95.6B9EE760]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:52 PM
To: [e-mail]<mailto:[e-mail]>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Hi Brahma,


Yes both the servers are in same time zone.
I am using the latest Spectrum connector version only.. But still its taking lot of time to come online.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:21 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert D

Hi Guneet,

Does both SOI Manager & Connector running the same network\time zone servers?
You may un-check ‘dns_resolution’ flag, save and restart the connector.
The latest Spectrum connector .178 would address performance issues.

Thanks

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>

<mailto:[e-mail]>[cid:image001.png@01CF6F88.21E365E0]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:07 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>
Subject: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert Delay


Hi ,



I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI with half an hour delay.

I hjave also appiled the patch T373670 to avoid those delays.

Please let me know how to proceed ahead in this case.


Posted by:horgu02
--
CA Communities Message Boards
237378698
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>>
https://communities.ca.com Posted by:Brahma
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http://communities.ca.com Posted by:horgu02
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http://communities.ca.com Posted by:Brahma
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[Brahmaiah Addepalli]

Need to check the connector logs, please raise a support issue to debug this further.

Thanks
Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]

<mailto:[e-mail]>[cid:image001.png@01CF6FBD.896D2F90]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:58 PM
To: [e-mail]
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Yes I have done the same.
The connector is in initializing mode only.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:56 PM
To: [e-mail]<mailto:[e-mail]>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Thanks for the confirmation.

Have you un-check ‘Dns_resolution’ flag & restart the connector?

Regards

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>

<mailto:[e-mail]>[cid:image001.png@01CF6F95.6B9EE760]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 4:52 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] RE: [CA Service Oper

Hi Brahma,


Yes both the servers are in same time zone.
I am using the latest Spectrum connector version only.. But still its taking lot of time to come online.

Regards,
Guneet Hora

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:21 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>
Subject: [CA Service Operations Insight General Discussion] RE: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert D

Hi Guneet,

Does both SOI Manager & Connector running the same network\time zone servers?
You may un-check ‘dns_resolution’ flag, save and restart the connector.
The latest Spectrum connector .178 would address performance issues.

Thanks

Brahma Addepalli
CA Technologies
Principal Support Engineer
Tel: +71847
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>>

<mailto:[e-mail]>[cid:image001.png@01CF6F88.21E365E0]<http://www.ca.com/>
P Please consider the environment before printing this e-mail.

From: CA Service Operations Insight SOI Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Wednesday, May 14, 2014 3:07 PM
To: [e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>>
Subject: [CA Service Operations Insight General Discussion] SOI-Spectrum Alert Delay


Hi ,



I have integrated Spectrum with SOI, I have some 7500 devices getting managed through Spectrum.

The connector is taking long time to get initialized and moreover alerts are also reaching to SOI with half an hour delay.

I hjave also appiled the patch T373670 to avoid those delays.

Please let me know how to proceed ahead in this case.


Posted by:horgu02
--
CA Communities Message Boards
237378698
[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>>>
https://communities.ca.com Posted by:Brahma
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CA Communities Message Boards
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[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]%3cmailto:[e-mail]>>>>
http://communities.ca.com Posted by:horgu02
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http://communities.ca.com Posted by:Brahma
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CA Communities Message Boards
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[e-mail]<mailto:[e-mail]<mailto:[e-mail]%3cmailto:[e-mail]>>
http://communities.ca.com Posted by:horgu02
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