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Log file for escalation policy

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  • 1.  Log file for escalation policy

    Posted Mar 11, 2015 02:09 AM

    Hi,

     

    I have some problems in escalation policy in SOI, some of them are working, and some are not. Is there any log files to check the escalation policy, whether it is working fine or not?

     

     

    Regards,

    Yan



  • 2.  Re: Log file for escalation policy
    Best Answer

    Broadcom Employee
    Posted Mar 12, 2015 06:17 AM

    Hello,

     

    Please enable 'Alarm Escalation Service' component in debug on SOI Manager Debug Page -> Debug Controller and check \soi\tomcat\logs\soimgr-debug.log, this will give us clues about the escalation policy.

     

    Thanks

    Brahma