DX Operational Intelligence

SOI TECH TIP - The requested resource(/CustomParams/CustomParams.do) is not available." message occurs when running reports

  • 1.  SOI TECH TIP - The requested resource(/CustomParams/CustomParams.do) is not available." message occurs when running reports

    Posted 07-10-2014 09:07 AM

    When a user is logged into InfoView and attempts to double click any SOI Report

    the message below is generated

     

    "

    HTTP Status 404 - (/CustomParams/CustomParams.do

    type: Status Report

    message: /CustomParams/CustomParams.do

    description: Tthe requested resource(/CustomParams/CustomParams.do) is not available."

     

    The Program Files\CA\SC\CommonReporting3\Tomcat7\logs\stderr.log will contain the
    seen the error below

     

    Error configuring application listener of class
    com.ca.biek.customparams.shared.ActionXMLManager
    java.lang.ClassNotFoundException:

     

    The problem is that the following directory where the ActionCMLManager.class file
    should reside does not exit;
    \Program Files\CA\SC\CommonReporting3\Tomcat7\webapps\CustomParams\WEB-INF\classes\com\ca\biek\customparams\shared

     

    Solution:

     

    To resolve this problem, you can undeploy the existing CustomParameters
    application by following these steps:

     

     

    1. Stop the Tomcat server (via the Central Configuration Manager
      window)


    2. Open a command prompt and navigate to the <BO
      InstallationFolder>\deployment directory and execute the wdeploy command as
      follows:

      wdeploy tomcat7 -DAPP=CustomParams undeploy


    3. Successful undeployment message should be displayed


    4. Then rename the existing CustomParameters.war under
      \Program Files\CA\SC\CommonReporting3\BusinessObjects Enterprise
      12.0\java\applications


    5. At this point you will have to contact CA Support for an updated
      CustomParams.war file or copy this file from another working boxi environment
      and place it in this same directory.


    6. Then deploy CustomParameters again by executing:
      wdeploy tomcat7 -DAPP=CustomParams deploy


    7. Now the com directory and sub directories should be present and all the
      class files as well.


    8. Next modify the web.xml file under <BO Installation
      Folder>\Tomcat7\webapps\CustomParams\WEB-INF\ and modify the xmlFilePath
      variable to point to the location of your BOXI install if needed.


    9. Then restart the BOXI tomcat service and you will now be able to generate
      reports.