Service Operations Insight

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  • 1.  SDM fields to ticket create

    Posted Sep 10, 2012 12:47 PM
    Hi Everyone!

    I try add some fields that I've on SDM, one of those fields is the 'Requester'.
    I'll into "Tools->Help Desk Configuration", "Ticket Properties" tab and add a new property like this:
    Property Name: requested_by
    Property Lable: Requester
    Allow Values for this property: $[Help Desk Login User]

    But when the ticket is created I can pass the "Affected End User" but not the "Requester"
    Someone can help me with this?

    Regards,
    Sérgio Castro


  • 2.  RE: SDM fields to ticket create

    Posted Sep 17, 2012 03:08 PM
    Hello Community:

    Any assistance for Sergio?

    Thanks,
    Mary


  • 3.  Re: SDM fields to ticket create

    Posted Nov 28, 2018 12:27 PM

    Good day everyone,

     

    Has anyone solve this topic? Because right now we´re trying to create in SDM Incidents tickets from SOI Alerts  and the Requested_by field it doesn't fill with the user name.

     

    Thanks a lot for the information you can provide about it.

     

    #soi4.2

    #soiaction

    #soiintegrations

    #caservicedesk14

    #incidents

     

    Regards,

    Carlos Ramirez