Rally Connectors

[Rob Rooney]

Where can I find all the Rally connectors that use to be available via the CA site.  Download CA Agile Central Connectors - CA Agile Central - CA Technologies Documentation

On a related note I would like to voice my total dissatisfaction with the new Broadcom site...horrible user experience.

[John Carroll]

The Connectors downloads are available here: https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-agile-central-connectors.html?r=2

[Cory Archer]

[Cory Archer]

Thanks John.  This link requires us to log in, and when we log it we get a page that says we are unauthorized.  We have spent about a half hour this morning going in circles trying to find how to log a support ticket and download a simple Jenkins connector.  All links end up either at an unauthorized page or page not found, or back at a description page.  It has been extremely frustrating to find anything on this new website.  Is there anyone we can contact to help us find these items?

[John Carroll]

I am sorry that page is not allowing access. I will notify some one to try to get that resolved. I see the following, FYI. But clearly there is an issue.

[Cory Archer]

Thank you John. 

If you could also point me to the link where I can log support tickets, that would be great.  We've been having intermittent connection issues with our cloud-based Rally instance.  This morning there was a bad gateway error, which prevented our users to access Rally for about 15 minutes.

[Keith Jones]

We had the same issue. Tried to put in a support ticket, but the required drop-down field for product wasn't working.

For the connectors, there's also an add-in for Excel (I didn't see it on that list).

[James Mace]

We are having the same issue. When trying to reach the connectors page all we see is "You are not authorized to view this page".

I can't see how to raise a ticket to resolve this. Links on this site take me round in frustrating circles.

Is there any update on getting this fixed? We are after the Jenkins connector.

[John Carroll]

I am working with IT Support to try to get access to the downloads page fixed. In the interim, zips of connector are available in the Library section of Rally Community here:https://community.broadcom.com/enterprisesoftware/communities/community-home/librarydocuments?communitykey=f303f769-8d4c-44d9-924c-3845bba6444e&tab=librarydocuments&DefaultView=folder

[John Carroll]

The Support portal is located here: https://casupport.broadcom.com/user/?intcmp=headernav
If you are having trouble accessing the Support portal or getting the right Support products to show up when you do get logged in, you will beed to contact Support by phone at: [phone]

The Excel plugin for excel 2013 and earlier can be found linked from the Installation and User guide for that connector in Rally Help. The link will bring you back to Rally Community Library (mentioned above) where there is a zip of the required .msi file.