CA Service Management

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  • 1.  CA Service Management 17.3 is now available

    Broadcom Employee
    Posted Mar 31, 2020 03:04 AM
    Edited by Shiva Kumar Reddy Ambati Mar 31, 2020 03:04 AM

    Dear Community Member,

    We are pleased to announce that CA Service Management 17.3 is now available. Some of the new features and enhancements included in this release are:

    • Virtual Analyst: Service management now provides a service bot - ARIA. Powered by Machine Learning and Natural Language Understanding, ARIA elevates the self-service experience of end-users by providing intelligent responses to mundane queries and ticket updates.
    • Kubernetes Docker Containers: Docker container-based deployment of Service Desk Manager and Service Catalog product components on Kubernetes cluster to simplify the deployment and scalability of the solution, and optimization of underlying hardware resources and administration efforts.
    • Service Point Improvements: Business Users can now manage the service request approvals, browse Catalog service offerings, access related knowledge documents, and chat with analysts without a ticket context thereby increasing engagement and productivity.
    • xFlow Analyst Interface Improvements: Several usability enhancements for analysts to be more productive while using xFlow. 
    • Mobile App Enhancements: Service Point Mobile App now provides Microsoft Intune support for Mobile Device Management (MDM) and Mobile Application Management (MAM). CA Service Point Mobile App now supports SSO/SAML based login.
    • CA Service Desk Manager 64-bit Architecture Support: CA Service Desk Manager (SDM) can now be installed on a 64-bit hardware architecture to improve the overall performance and platform compatibility.
    • Several other usability, performance, and security improvements.

    We encourage you to use the following resources to learn more about the release.

    You can download your copy of CA Service Management 17.3 online at where you can also utilize CA's case management system. To install or upgrade your product, follow the installation procedures at If you have any questions or require assistance, contact CA Customer Care online at

    To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at

    Thank you again for your business.



  • 2.  RE: CA Service Management 17.3 is now available

    Posted Mar 31, 2020 11:09 AM
    Thank you. Great news.
    Please enable search capability on SDM 17.3 docs on techdocs.

    Principal Services Consultant
    HCL Enterprise Studio

  • 3.  RE: CA Service Management 17.3 is now available

    Broadcom Employee
    Posted Apr 06, 2020 12:19 AM
    The searching within the 17.3 tecdocs site has been enabled.

    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.

  • 4.  RE: CA Service Management 17.3 is now available

    Posted Apr 01, 2020 06:18 PM
    Thank you for updating the community!

    Chris Hackett
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.