CA Service Management

  • 1.  Request workflows in xtraction 2017

    Posted 07-16-2019 01:52 PM


    Hi

    We are using xtraction 2017 and we are not able to build Request Workflows dashboard in xtraction. I cant see any thing in components request workflow but i can build dashbaord for change management. Please see snapshot below and advise.










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  • 2.  RE: Request workflows in xtraction 2017
    Best Answer

    Posted 07-17-2019 07:48 AM
    Edited by Christopher Hackett 07-22-2019 01:50 PM
    That is because Xtraction has not been updated for those new fields.  Xtraction is a product of Ivanti and then did not update the datamodel for these fields either.
    Do you have the ability to modify the data source using the Data Model Editor?
    If so, I can probably get together or explain to you the tables and changes that need to be done.
    It is actually very similar to have the Change Order workflow is setup within Xtraction-------------------------------------------


    ok, not sure how to add an attachment, but I have a simply doc for this.



    Original Message:
    Sent: 07-16-2019 01:51 PM
    From: Aamir Khan
    Subject: Request workflows in xtraction 2017



    Hi

    We are using xtraction 2017 and we are not able to build Request Workflows dashboard in xtraction. I cant see any thing in components request workflow but i can build dashbaord for change management. Please see snapshot below and advise.










    ​​​​​​​