Ruben,
Would you please post the text of the body of a reply email before it it sent? Does the body include the start and end delimiters like this sample?
"start-request"
%Request=2363008%
%status=Rejected
"end-request"
If not, and you add the delimiters, is the Disclaimer text ignored as a log comment? I understand this may not be a solution but may point to areas in the code where this is being parsed.
J.W.
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"No matter where you go, there you are." - TAoBB:AtED
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Original Message:
Sent: 11-12-2019 03:45 AM
From: Ruben Co
Subject: Maileater splits E-mail reply on the Activity Log
We already have a case on this but I am wondering if anyone else has this issue; and possibly a solution or work around.
Some of our clients uses an e-mail footer (not a signature) that inserts itself at the very bottom of an e-mail that contains disclaimer text.