CA SDM 17.2 Error in Stdlog

[Piyush Mer]

Hello,

We are using the CA SDM 17.2 with OS windows server 2012 R2.

Getting the below errors in stdout log of SDM.

07/23 09:09:07.02 "HostName"  pdm_d_mgr 13280 ERROR daemon_obj.c 1990 Daemon cawf_tomcat died: restarting
07/23 09:36:26.10 "HostName" slump_nxd 580 ERROR list.c 2651 Process 0|proctor_NoVaLue is still unknown after 900 seconds; cancelling verification and discarding 8 messages


Kinldy suggest and do the neeedful.

Regards,
Piyush Mer

[Michael Mueller]

Hi,
Just an assumption: It seems that your system is not configured properly.
I would start with a reconfigure.
Regards
........Michael

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Principal Services Consultant
HCL Enterprise Studio
Germany
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[Piyush Mer]

We have recently upgraded it. In installation we didn't get the error.

Kindly suggest and do the needful.

[Piyush Mer]

We have to rum pdm_configure… or  we have to setup it again...

[Michael Mueller]

I would try a pdm_configure first. lets see , if this helps already..
Good luck.
....Michael

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Principal Services Consultant
HCL Enterprise Studio
Germany
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[Piyush Mer]

We have run the pdm_configure but still get the same error

07/24 15:06:10.02 EMSAPP1        pdm_d_mgr            6700 ERROR        daemon_obj.c          1990 Daemon cawf_tomcat died: restarting''''



Can you please tell us what actually  cawf_tomcat used for.  Can you please tell us it can affect the integration issue

[Michael Mueller]

I was more concentrating on the error message:

07/23 09:36:26.10 "HostName" slump_nxd 580 ERROR list.c 2651 Process 0|proctor_NoVaLue is still unknown after 900 seconds; 

Which pointed me into the pdm_configure direction. and which was the more serious and important  error for me.

I can't tell you anything about the cawf tomcat, and what it is used for. Anyone?
Anyway, the system tries to start this tomcat instance, if NX_CAWF_HOSTNAME is defined in your NX.env.
I don't have this var in my NX.env , nor do I have the related NX_ROOT/bopcfg/www/CATALINA_BASE_WF directory.
It might be related to an "old", separate workflow engine, which was replaced by Process Automation for some time. But this is just an assumption !


Which actual version of SDM are we talking about? What other Service Management Applications do you have in place?
And from which version did you upgrade?
Regards
..........Michael


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Principal Services Consultant
HCL Enterprise Studio
Germany
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[Joe Gavan]

CAWF is used for CA Workflow and the following article may be of use:
https://knowledge.broadcom.com/external/article/188033/nxenv-and-configproperties-after-update.html

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Joe
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