Problem when sort by "Hits" in Knowloged list.

[ANDRES MARQUEZ]

Hi,

When I try to sort by "hits" into knowledge list I get the following error:

02/21 14:03:32.16 SE41VAP003CGSA domsrvr             38410 SIGNIFICANT  domset_kpi.c          2742 Adding sort column "HITS" to list format KD_list_ebr_RELEVANCE for factory KD

02/21 14:03:32.17 SE41VAP003CGSA web:local           38200 ERROR        freeaccess.spl        8027 search_with_where: sync_fetch  failed: AHD03203:Wrong number of values from db

After I get this error, I can't continue the search in knowledge.

Regards.

[Brian Mathato]

Hi Andreas,

Have a look at this item I found when I did a Google search.

http://forum.servicedeskusers.com/forums/topic/23090-knowledge-base-combo/

This post also seems to reference one of your old posts.

What is your current SDM version now? You might have to log a support case to check if the code that was delivered in your old post (back in 2017) was carried through to the latest versions

------------------------------
Kind Regards,
Brian
------------------------------

[ANDRES MARQUEZ]

yes, It's true, but this problem was SOAP web services, and now I have the problem on the web client. 
My version is 17.1.0.3

Regards.

[Brian Mathato]

Not sure if this will help, but I would suggest getting onto the latest patch level to see if that will resolve the issue. Else log a support case for further assistance

------------------------------
Kind Regards,
Brian
------------------------------

[ANDRES MARQUEZ]

Hi,

Thanks for your quick response, I'm not sure if installing the latest patches will resolve the issue. I come from support CA without a fix.

Regards.