There is quite a lot of pertinent details missing here. It will be difficult for anyone to guide you without knowing the level of "integration" that should take place here.
Do you just want to create a ticket in SDM from Microsoft CRM and that is the end of the integration or will there be data\information regularly flowing back and forth between SDM and Microsoft CRM? If so how frequently and what kind of data??
Does Microsoft CRM have web service\command capabilities to initiate\envoke a call to SDM with parameters to create a ticket? The reason I ask is that SDM also has Maileater and Command-Line utilities that can be used to create a ticket which you can also consider as options to create a ticket.
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Kind Regards,
Brian
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Original Message:
Sent: 05-10-2021 04:24 AM
From: Infrastructure Monitoring
Subject: ticket using Web Services
Dears,
How can I create a tickets using web services?
I need to integrate CA SDM with Microsoft CRM and I want to use web services.
How this configuration is possible?
Regards,