CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at CA Support, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server 6.4.3, packaged with CA Service Management 17.1 & 17.2 products (CA Service Desk Manager 17.1 & 17.2, CA Service Catalog 17.1 & 17.2, CA IT Asset Manager – Asset Portfolio Management 17.1 & 17.2) along with its respective service packs, cumulative patches, and supported languages, effective September 30, 2020. After September 30, 2020, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Business Intelligence JasperReports Server 7.1.1 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. You can download your copy of CABI 7.1.1 from the download pages of CA Service Management products at CA Support Online. Please visit the TechDocs space for upgrade instructions of CA Business Intelligence JasperReports Server 7.1.1.
As CA Technologies would like to make your upgrade to CA Business Intelligence JasperReports Server 7.1.1 as straightforward as possible, we are offering the following: