CA Service Point - Catalog unable to search offerings..

[Domagoj Hrzic]

Hi all,

I've upgraded to the latest version 17.2.0.3. and when trying to search offerings from Service catalog I do not get any results..
When i call offering through URL (http://hostname:9002/casm.html#/bui/home/search?selectedOfferingId=10703&selectedOfferingName=Hardware incident) form i'm being able to see the catalog and open a request...

in ca_es_cluster.log i'm getting this king of error:

[2019-10-22 10:54:39,863][DEBUG][action.bulk ] [hostname] [catalog_index_1571402554][2] failed to execute bulk item (index) index {[catalog_index_1571402554][service_offering][10004], source[{"id":10004,"def":{"offering_name":"Application Hosting","offering_description":"Set up production environment for application hosting with Bronze/Silver/Gold SLA"},".offering_name":null,".offering_description":null,"offering_status":1,"offering_date_available":1571356800,"offering_date_unavailable":null,"offering_date_cancelled":null,"is_leaf":1,"image_file":"OotbOfferings/host.svg","domain":"MORH","path":"10001/10002/10004/","mobile_enabled":0,"option_groups":[{"og_id":10001,"def":{"og_name":"Application Hosting","og_desc":"Set up production environment for application hosting"},".og_name":null,".og_desc":null}],"options":[{"option_id":10007,"og_id":10001,"keywords":null,"def":{"option_name":"Production Application Hosting"},".option_name":null}],"ctg_source":"catalog","parent_id":10002,"sort_order_type":5,"sort_order_no":6,"sort_order":0,"featured_in_offering_id":null,"feature_type":null,"feature_sort_order_type":0,"feature_sort_order":0}]}
StrictDynamicMappingException[mapping set to strict, dynamic introduction of [.offering_name] within [service_offering] is not allowed]
at org.elasticsearch.index.mapper.DocumentParser.parseNullValue(DocumentParser.java:458)
at org.elasticsearch.index.mapper.DocumentParser.parseObject(DocumentParser.java:263)
at org.elasticsearch.index.mapper.DocumentParser.innerParseDocument(DocumentParser.java:127)
at org.elasticsearch.index.mapper.DocumentParser.parseDocument(DocumentParser.java:79)
at org.elasticsearch.index.mapper.DocumentMapper.parse(DocumentMapper.java:304)
at org.elasticsearch.index.shard.IndexShard.prepareIndex(IndexShard.java:551)
at org.elasticsearch.index.shard.IndexShard.prepareIndex(IndexShard.java:542)
at org.elasticsearch.action.support.replication.TransportReplicationAction.prepareIndexOperationOnPrimary(TransportReplicationAction.java:1049)
at org.elasticsearch.action.support.replication.TransportReplicationAction.executeIndexRequestOnPrimary(TransportReplicationAction.java:1060)
at org.elasticsearch.action.bulk.TransportShardBulkAction.shardIndexOperation(TransportShardBulkAction.java:338)
at org.elasticsearch.action.bulk.TransportShardBulkAction.shardOperationOnPrimary(TransportShardBulkAction.java:131)
at org.elasticsearch.action.support.replication.TransportReplicationAction$PrimaryPhase.performOnPrimary(TransportReplicationAction.java:579)
at org.elasticsearch.action.support.replication.TransportReplicationAction$PrimaryPhase$1.doRun(TransportReplicationAction.java:452)
at org.elasticsearch.common.util.concurrent.AbstractRunnable.run(AbstractRunnable.java:37)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Anyone knows with what is related?

Regards,

Domagoj

[Pablo Oyarzo]

Domagoj, 

Could you please try running the initial load (pdm_es_initial_load.bat) and refresh index and data (pdm_es_rebuild_index.bat). See

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-the-xflow-interface/perform-initial-load-and-refresh-index-and-data-on-the-search-server.html

See if any error occurs running those batch files and provide the details. If no errors, try reproducing the issue and let us know the results/errors
Regards, 
Pablo


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Senior Support Engineer
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[Domagoj Hrzic]

Hi Pablo,

 

thanks for answering...

 

I've upgraded SC tomcat and do the post installation steps..

 

and still the same error:

[2019-10-23 15:46:43,241][DEBUG][action.bulk              ] [APPZGKPK21] [catalog_index_1571836986][1] failed to execute bulk item (index) index {[catalog_index_1571836986][service_offering][10423], source[{"id":10423,"def":{"offering_name":"Telekomunikacijske usluge","offering_description":"Telekomunikacijske usluge"},".offering_name":null,".offering_description":null,"offering_status":1,"offering_date_available":1571788800,"offering_date_unavailable":null,"offering_date_cancelled":null,"is_leaf":1,"image_file":"OotbOfferings/application_env_setup.svg","domain":"MORH","path":"10001/10402/10423/","mobile_enabled":1,"option_groups":[{"og_id":10415,"def":{"og_name":"Telekomunikacijske usluge","og_desc":""},".og_name":null,".og_desc":null}],"options":[{"option_id":12457,"og_id":10415,"keywords":null,"def":{"option_name":""},".option_name":null}],"ctg_source":"catalog","parent_id":10402,"sort_order_type":0,"sort_order_no":0,"sort_order":0,"featured_in_offering_id":"10423","feature_type":"0","feature_sort_order_type":0,"feature_sort_order":0}]}

StrictDynamicMappingException[mapping set to strict, dynamic introduction of [.offering_name] within [service_offering] is not allowed]

 

Regards,

Domagoj

 

 

[Pablo Oyarzo]

Thanks. I would suggest to implement the steps noted under the "Unable to Search Tickets and View Service Offerings" section in the following link:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/troubleshooting/troubleshooting-service-point.html

If the issue remains, please submit a ticket with support for further analysis.

Regards, 
Pablo

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Senior Support Engineer
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