CA Service Management

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  • 1.  contacts supervisor sync with Active directory

    Posted Nov 24, 2019 02:06 AM
    HI  Team

    Does anybody synchronized sd contact supervisor field with Active Directory users manager? please share the steps.

    i have placed ldap.mods file in majic folder  and recycle the services and ran sync command but still contacts are not synced with their Manager.

    PLease help.


    OBJECT ldap LDAP {

    ATTRIBUTES LDAP_Entry{

    supervisor_contact_uuid Manager STRING;

    } ;

    } ;

    #ca_sdm_17.1
    #ldapsync
    #supervisorinformation​​​


  • 2.  RE: contacts supervisor sync with Active directory

    Broadcom Employee
    Posted Nov 25, 2019 06:52 AM
    Edited by Brian Mathato Nov 25, 2019 07:13 AM
    Hi Aamir,

    Are there any notable errors in the stdlog in regard to this?

    See also the below similar post:

    https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=076ed381-57ac-466a-a9ef-b83f72239bdd&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer#bm076ed381-57ac-466a-a9ef-b83f72239bdd


    ------------------------------
    Kind Regards,
    Brian
    ------------------------------

    Original Message


  • 3.  RE: contacts supervisor sync with Active directory
    Best Answer

    Posted Nov 26, 2019 01:29 AM
    The manager attribute in LDAP (Active Directory) contains a dn (distinguished name). Take a look at this thread from some years ago:

    Contact supervisor details update with SD LDAP SYNC

    ------------------------------
    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
    ------------------------------

    Original Message


  • 4.  RE: contacts supervisor sync with Active directory

    Posted Nov 26, 2019 04:17 AM
    Thanks Lindsay. Your article helped and i have achieved.
    Original Message