SM 17.3 Upgrade fails

[Peter Schmidt]

Hi folks,
in customers test-Environment I'm trying to upgrade from 17.2 RU07 to 17.3 GERMAN.
It failes .... :-(

Install.log shows:
[PatchUtil] **************CopyingOpenJDK11U-jdk_x64_windows_hotspot_11.0.3_7.zipCompleted *********************
[PatchUtil] Old line in NX.env:@NX_JRE_INSTALL_DIR=D:/Program Files (x86)/CA/SC/JRE/11.0.3
[PatchUtil] New line in NX.env:@NX_JRE_INSTALL_DIR=D:/Program Files (x86)/CA/SC/JRE/11.0.3
[PatchUtil] D:\PROGRA~1\CA\SERVIC~1\NX.env
[PatchUtil] D:\PROGRA~1\CA\SERVIC~1\NX.env.bkup.1585831469977
[PatchUtil] Renaming original NX.env failed.
[FileUtilities] Started updating properties file:D:/PROGRA~1/CA/SERVIC~1\site\prerequisites.properties
[FileUtilities] New line updated is:jre.home=D:/Program Files (x86)/CA/SC\JRE\11.0.3
[JREUpgrade] JRE Folder exists with the specified version 11.0.3 skipping the unzip
[JREUpgrade] ********** Upgrade of SDM JRE Completed **********
[JREUpgrade] retValue = -1
[PreConfigurationBase] Return result from execute of jreupgrade is success ? :false
[ProgressPage] ProgressPage - Task Changed Schritte vor der Installation für CA Service Desk Manager-Aktualisierung(en) werden durchgeführt: 17.3
[ProgressPage] Task State Changed. TaskID: task.sdm.preconfigure.steps.17.3,Schritte vor der Installation für CA Service Desk Manager-Aktualisierung(en) werden durchgeführt: 17.3, Old State: running, New State:failed
[DeployThread] Saving task status to DB for task task.sdm.preconfigure.steps.17.3
[DeployThread] Saving task 'task.sdm.preconfigure.steps.17.3' status to DB ....
[DatabasePersister] Saving component install state to database.
[DatabasePersister] Insert/Update Parameters: productCode (0); currVersion (17.3); status(failed); packageId(task.sdm.preconfigure.steps.17.3)
[DatabasePersister] Query Parameters: lower(machineName) - (gll-h3-w12v009); lower(packageid) - (task.sdm.preconfigure.steps.17.3); productCode(0)
[DatabasePersister] al_cdb_componentinstallstate count 1
[DatabasePersister] Update to al_cdb_componentinstallstate successful
[DeployThread] Task 'task.sdm.preconfigure.steps.17.3' status saved to DB ....
[ProgressPage] ProgressPage - Task Error.
[ProgressPage] Task Error. TaskID: task.sdm.preconfigure.steps.17.3,Schritte vor der Installation für CA Service Desk Manager-Aktualisierung(en) werden durchgeführt: 17.3

CASE is opened for by clleague who had the same problem while installing new (not update).

Any idea?

Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Peter Schmidt]

Hi all,
it worked for me after quitting ok.
After that I selected restart unstallation and it ran threw all points.
Irritating that rerun showed forms of pdm_configure which where not asked before :-(

I got no answer in my CASE why it didn't run in the first try.
And I didn't get answer why it ran in rerunning install.
Hm, ...
Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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