CA Service Management

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  • 1.  Mandatory Update CI button

    Posted Jun 29, 2020 07:03 AM
    Hi Team

    How to make 'Update CI' button mandatory in Configuration Management Tab before saving Change Order ticket?


  • 2.  RE: Mandatory Update CI button

    Posted Jun 30, 2020 04:46 AM
    Please, provide more information. This button appears only after the change order has been saved.

  • 3.  RE: Mandatory Update CI button

    Posted Jun 30, 2020 07:50 AM
    HI Jean

    Yes the button appears after CO has been saved. But in our environment, Change order create  related to MULTIPLE CIs and users usually do not select the CIs after saving change order. SO we want  Update CI button to be mandatory while creating Change Order so the user will select related CIs for their change.


  • 4.  RE: Mandatory Update CI button
    Best Answer

    Posted Jul 01, 2020 05:03 AM
    Do you mean that you want the button to appear while creating the change, before the very first save ?
    If so, it is technically impossible. The change MUST exist in the database before you can add CIs to it.

    If you want CIs added to the change before it can be further processed, you need to add some kind of workflow where you check asset.length. asset is a list attribute tht shows the list of CIs attached to the change.