17.3 ServicePoint - Knowledge-Documents not shown

[Peter Schmidt]

Hi,
in customer's env I've migrated from 17.2.04 to 17.3.
xFlow finds Knowledge-Documents when typing in searchfield.
ServicePoint does not find for the same strings.
Searchserver is ok and is up to date (xFlows finds it).

Servicepoint finds all other things like my tickets, my env, services from catalog ... but no KDs.

Any idea?

Many thanks,
Peter

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Senior Technical Consultant
Fujitsu Services
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[Paul Coccimiglio]

Have you tried rebuilding the Search Server index

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-the-xflow-interface/perform-initial-load-and-refresh-index-and-data-on-the-search-server.html#concept.dita_a50ae8e01922112df71ac13b69a11c83aee54d27_RefreshIndexandDataontheSearchServer

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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[Peter Schmidt]

Hi Paul,

yes I did it twice( initial load after removing indexes before and parameter for history to be loaded = 10y)

Seems not to be an index-problem because xFlow finds the KDs.

The problems are only with servicePoint

Thanks and Regards,

Peter

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Von:PAUL COCCIMIGLIO via Broadcom <[e-mail]>
Gesendet: Freitag, 19. Juni 2020 22:18
An: "Schmidt, Peter" <[e-mail]>
Betreff: RE: CA Service Management : 17.3 ServicePoint - Knowledge-Documents not shown

Have you tried rebuilding the Search Server index techdocs.broadcom.com/content/broadcom/techdocs/us/en/... ------------------------------ Paul... -replied to the "CA Service Management" community

CA Service Management   Post New Message Re: 17.3 ServicePoint - Knowledge-Documents not shown Reply to Group Reply to Sender Jun 19, 2020 4:16 PM Paul Coccimiglio Have you tried rebuilding the Search Server index techdocs.broadcom.com/content/broadcom/techdocs/us/en/... ------------------------------ Paul Coccimiglio Principal Support Engineer Broadcom Inc. ------------------------------   Reply to Group Online   View Thread   Recommend   Forward   Flag as Inappropriate   You are receiving this notification because you followed the '17.3 ServicePoint - Knowledge-Documents not shown' message thread. If you do not wish to follow this, please click here. Update your email preferences to choose the types of email you receive [e-mail]" height="1" width="2">

[Pablo Oyarzo]

Hi Peter, 
Is there any error in F12 Console and Network tab when logging and searching in Service Point? I'm wondering if there is a problem seeing Catalog data from Service Point.
Regards, 
Pablo

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Senior Support Engineer
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[Peter Schmidt]

Hi Pablo,
there are no console-errors.
But if you trace Network you can see that category-field is not filled as it is in other systems.
As xFlow does it correct, I think there should not be a problem with SearchServer.
CORS is set correct and Services are working with Catalog from ServicePoint.

Thanks,
Peter

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Senior Technical Consultant
Fujitsu Services
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