SDM 17.3 - BOXI 4.3 cannot generate reports

[Domagoj Hrzic]

Hi all,

we have upgraded sdm to 17.3, and when running reports after the upgrade, with BOXI we cannot generate reports anymore.
I've reinstalledas found

Oa72_client_uninstall/install

Oa72_server_uninstall/install
but still an error appears.

Any ideas what could it be?

Regards,
Domagoj

[Paul Coccimiglio]

In SDM 17.3, the ODBC drivers that BOXI used to use no longer exist/are supported.

The documentation at

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/CA-Service-Management-17_3-Release-Notes.html#What

states

CA Service Desk Manager ODBC driver (ODBC Agent, ODBC Data Access, and Business Objects interface with this ODBC) is no longer supported.

In addition, A Service Management products no longer support CA Business Intelligence 4.x (BOXI)

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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