CA Service Management

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Restrict End user to update Tickets

  • 1.  Restrict End user to update Tickets

    Posted Jan 08, 2020 06:20 AM
    Hi Team

    We have a requirement that end user should not able to edit the information after saving the ticket. Until it is asked for .Mean if Anlayst want some more inforamtion then analyst change status to Awaiting End User Response  then only End user should able to give the information .

    This we have achieved already by placing 'Submit Response' button. Now we want to remove Edit and Add Comment button from employee interface so users will not be able to edit the iniformation unless it is asked for. Please how can i hide/remove these buttons.