CA Service Management

  • 1.  field mandatory based on status

    Posted 09-24-2019 09:08 AM
    Hi

    We have 1 custom Date field on detail_chg.htmpl page and we want that field to be mandatory only for Closed Status. how can we achieve this?

    #casdm17
    #caservicedesk17.0 ​​


  • 2.  RE: field mandatory based on status

    Broadcom Employee
    Posted 09-24-2019 09:27 AM
    Hi asim Shah,

    If it could help, perhaps check out the following thread which contains similar question and a solution (see #8) ​​:
    https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=2125&MID=799104&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer#bm1507451c-4b11-44bf-ba91-ccf6cc4cddd8

    Regards,
    Karen

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    Broadcom
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  • 3.  RE: field mandatory based on status
    Best Answer

    Posted 09-24-2019 01:40 PM
    Have you looked at using the Dependent Attribute Control tab on the Status definition?

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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  • 4.  RE: field mandatory based on status

    Posted 09-24-2019 03:39 PM
    Great Lindsay. its done.

    Many Thanks