All of a sudden, my users are not able to create Request tickets for a category that kicks off an ITPAM Workflow.
When they click the save button on the Request ticket, they get an error message (Delayed Server Response) and the ticket does not save.
I have tried restarting my ITPAM services and server with no luck.
The error from my ITPAM server log is:
2020-03-03 14:03:11,007 ERROR [com.optinuity.c2o.workflowengine.C2oWorkFlowEngine] [ad-36de226fcd19] Error While Handling a response. Response is 2020-03-03 14:03:11,007 ERROR [com.optinuity.c2o.workflowengine.C2oWorkFlowEngine] [ad-36de226fcd19] Error While Handling a response. Response is com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.workflowengine.FlowManagerCache.getFlowManager(FlowManagerCache.java:67) at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:111) at com.optinuity.c2o.server.mdb.WorkflowResponseListener.onMessage(WorkflowResponseListener.java:95) at org.apache.activemq.ActiveMQMessageConsumer.dispatch(ActiveMQMessageConsumer.java:1401) at org.apache.activemq.ActiveMQSessionExecutor.dispatch(ActiveMQSessionExecutor.java:131) at org.apache.activemq.ActiveMQSessionExecutor.iterate(ActiveMQSessionExecutor.java:202) at org.apache.activemq.thread.PooledTaskRunner.runTask(PooledTaskRunner.java:133) at org.apache.activemq.thread.PooledTaskRunner$1.run(PooledTaskRunner.java:48) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)2020-03-03 14:03:11,008 ERROR [com.optinuity.c2o.server.mdb.WorkflowResponseListener] [ad-36de226fcd19] Rolling back the transaction java.lang.RuntimeException: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:145) at com.optinuity.c2o.server.mdb.WorkflowResponseListener.onMessage(WorkflowResponseListener.java:95) at org.apache.activemq.ActiveMQMessageConsumer.dispatch(ActiveMQMessageConsumer.java:1401) at org.apache.activemq.ActiveMQSessionExecutor.dispatch(ActiveMQSessionExecutor.java:131) at org.apache.activemq.ActiveMQSessionExecutor.iterate(ActiveMQSessionExecutor.java:202) at org.apache.activemq.thread.PooledTaskRunner.runTask(PooledTaskRunner.java:133) at org.apache.activemq.thread.PooledTaskRunner$1.run(PooledTaskRunner.java:48) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)Caused by: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.workflowengine.FlowManagerCache.getFlowManager(FlowManagerCache.java:67) at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:111) ... 9 more2020-03-03 14:03:11,008 ERROR [com.optinuity.c2o.server.mdb.WorkflowResponseListener] [ad-36de226fcd19] Error Rolling Back Transaction, therefore releaseing Process and dataset locks2020-03-03 14:03:11,008 ERROR [org.apache.activemq.ActiveMQMessageConsumer] [ad-36de226fcd19] ID:sdpaapp1-49932-1576490996311-1:48:1:1 Exception while processing message: ID:sdpaapp1-49932-1576490996311-1:69:1:1:91216java.lang.RuntimeException: java.lang.RuntimeException: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.server.mdb.WorkflowResponseListener.onMessage(WorkflowResponseListener.java:123) at org.apache.activemq.ActiveMQMessageConsumer.dispatch(ActiveMQMessageConsumer.java:1401) at org.apache.activemq.ActiveMQSessionExecutor.dispatch(ActiveMQSessionExecutor.java:131) at org.apache.activemq.ActiveMQSessionExecutor.iterate(ActiveMQSessionExecutor.java:202) at org.apache.activemq.thread.PooledTaskRunner.runTask(PooledTaskRunner.java:133) at org.apache.activemq.thread.PooledTaskRunner$1.run(PooledTaskRunner.java:48) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)Caused by: java.lang.RuntimeException: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:145) at com.optinuity.c2o.server.mdb.WorkflowResponseListener.onMessage(WorkflowResponseListener.java:95) ... 8 moreCaused by: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated at com.optinuity.c2o.workflowengine.FlowManagerCache.getFlowManager(FlowManagerCache.java:67) at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:111) ... 9 more
The error from my Service Desk App server is:
03/03 14:03:03.22 sdapp2 spelsrvr 6876 ERROR chgwf.spl 1988 Error creating ITPAM workflow (/Sheetz/Remote Access Request Process): Unknown error occurred: null
03/03 14:03:03.22 sdapp2 spelsrvr 6876 ERROR pcat.spl 1535 Error starting ITPAM workflow (id=400007): Unknown error occurred: null
Any suggestion on what all this means or to look at? Nothing has changed with the system recently that I am aware of.
Everything works fine all morning and then in the afternoon it stops working and this issue happens.
thank you
TheKatherine
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System Technologist
Sheetz Inc
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