CA Service Management

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  • 1.  Service Point - Tab "My Approvals"

    Posted Sep 02, 2020 04:26 AM
    Hi,

    I need some information about the tab "Meine Genehmigungen" in german or translated "My Approvals" in Service Point.

    When are tickets shown in this tab? I had a few tickets open with the status "Pending approval" in my tickets tab and the tickets are not displayed in the other tab.

    So when are tickets shown in this specific tab "My Approvals"?

    Regards,
    Fabian


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    Assistant IT-Consultant
    Fujitsu Technology Solutions GmbH
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  • 2.  RE: Service Point - Tab "My Approvals"

    Posted Sep 02, 2020 03:42 PM
    I'm facing also this issue. Some tickets are shown in 'My Approvals' tab, but there were already approved or rejected. My environment is r17.2.0.8

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    [Application Services Analyst]
    [Arus]
    [CO]
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