CA SDM Rest API is not working

[Rafael Oliveira]

Hey you all, 
How are you? Can someone help me?
I'm developer and the team are facing problem with the CA SDM Rest API interface. We have the CA SDM here to open incident tickets right?
SOAP and REST are seem enabled.. 

POST -> http://{host}/caisd-rest/rest_access  WORKS and receive (201 created) a token 
POST -> http://{host}/caisd-rest/in to post a new incident it does not work (404 not found) - It seems that this resource does not exist or isnt available.

So we cannot POST a new request and GET informations about some request on server. 

Has anyone faced this? Is there problems with Tomcat or something that should be enabled? 
Thank you! 

[Chi Chen]

please take a look at the sample java script under sdm-install\\samples\sdk\rest\java\test1_basic and see how this can be done. the file name is  SampleCRUDOperations.java.

[Jussi Valkonen]

The payload is missing a couple of mandatory fields but that shouldn't give you a 404 response but 500. I tried with Postman as with a setup as close to yours as possible with the info I get from the screen cap, with a setup I know to work, and I get the response 500 with this request:

POST /caisd-rest/in HTTP/1.1
Host: epsdpp-rest
X-AccessKey: 113307041
Content-Type: application/xml
cache-control: no-cache
<in>
	<customer COMMON_NAME="ServiceDesk" />
	<description>Test ticket</description>
	<external_system_ticket>1</external_system_ticket>
</in>
------WebKitFormBoundary7MA4YWxkTrZu0gW--​

This means, your request seems to be OK and the issue is within the setup like you already implied.
What you can try is to re-deploy the REST API, beyond that I think you need to contact support, what @Chi Chen said doesn't help you.
​

[Paul Coccimiglio]

Do you have the 'rest_webservice_resources_to_expose' option installed?  If so, what is its value?

You can try a undeploy and redeploy of REST:

pdm_rest_util -undeploy
pdm_rest_util -deploy

------------------------------
Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
------------------------------

[Rafael Oliveira]

Hey @Paul Coccimiglio thank you for your answer.
We have tried this and still not working yet. Do you recommend some other ​proceed? 
I'm adding some images of the configuration

[Jussi Valkonen]

Uh, doesn't your screenshot show exactly the reason? You're only exposing the /rest_access resource. Try uninstalling the option or adding in to the list and see if it starts working.

[Lindsay Estabrooks]

Your original screen capture only shows payload but not headers. If the rest_access call works then it is definitely not Tomcat.

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
------------------------------

[Rafael Oliveira]

Hey guys.. some updates: Now it's working the service! Thank you! 

I have another question now..
I'm trying to create a new ticket and i'm doing this:

POST -> http://{host}/caisd-rest/in 
with this json:


{
  "in": {
       "@id": "U' {ID HERE}'",
       "@REL_ATTR": "U'{ID HERE}'",
       "@COMMON_NAME": "WEB",
       "description": "Descrição TESTE REST",
       "pcat": "401634",
       "summary": "Sumário via REST",
       "status": "OP",
       "customer": "U'{ID HERE}'",
       "type": "I",
       "priority": "3",
       "string6": "Cliente web externo",
       "z_local": "TJBA COSIS",
       "email_address": "[e-mail]",
       "customer.phone_number": "(75) 98933-6968",
       "z_alt_phone_number": "(71) 65665-6969",
       "zs_email_preferencial": "[e-mail]",
       "zs_oab": "985",
       "z_comarca": "400003",
       "z_cidade": "400003",
       "z_lotacao": "402981"
   }
}


I'm getting '400 bad request' code. Is there something that am I missing? Obs: I'm using POSTMAN to request.
Thank you for all!