CA Service Management

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  • 1.  Service Management Upgrade 17.3 fail

    Posted Sep 07, 2020 07:48 PM
    Hi 

    when I try to update to 17.3 I get the following error message in the activity "Running pre configuration steps for CA Service Desk Manager Update (s): 17.3"

    with the following message

    Exception occured while running PreConfigureActions : Action [content=OpenJDK11U-jdk_x64_windows_hotspot_11.0.3_7.zip, dir=, relPath=, _switch=, type=jreupgrade, source=patches\common, version=11.0.3, use64BitPath=false]

    any suggestion


  • 2.  RE: Service Management Upgrade 17.3 fail

    Broadcom Employee
    Posted Sep 08, 2020 07:12 AM
    Edited by Brian Mathato Sep 08, 2020 07:13 AM
    Hi Jonathan,

    From which version are you upgrading from and the OS thereof?

    Otherwise, I would suggest to log a support case and upload the relevant install logs for further analysis as I have never come across that specific error.

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    Kind Regards,
    Brian
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    Original Message


  • 3.  RE: Service Management Upgrade 17.3 fail

    Posted Sep 08, 2020 09:14 AM
    my actual version is 17.1
    Original Message


  • 4.  RE: Service Management Upgrade 17.3 fail

    Broadcom Employee
    Posted Sep 14, 2020 03:14 PM

    Are you still facing an issue with the 17.3 upgrade?

    If so, have you looked at the INSTALL.LOG file?



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    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
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    Original Message