Logging Property

[Lindsay Estabrooks]

In Service Desk is there a way to suppress the Activity Log for Property Changed?

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Karen Matoke]

Hi Lindsay,

So, under Administration tab, after navigating to Notifications, then to Activity Notifications, there is an entry named Property Changed, and the details show that the "Activity Valid for" allows setting of YES/NO for Requests/Incidents/Problems, Change Orders, Issues, etc. Have you tried to change this setting according to your requirements? If so, what were your results?  Or perhaps I've misunderstood.

Regards,

Karen

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Broadcom
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[Michael Mueller]

Hi Lindsay.
Other than overwriting and empty the standard trigger , I have no idea.
site/mods/majic/prp_dont_log.spl

int prp::insertActivityForChgCatProps(...) {
}

Regards
....Michael

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Principal Services Consultant
HCL Enterprise Studio
Germany
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[Lindsay Estabrooks]

Thanks for the responses Karen and Michael.

Karen, if you check that form you will find that those are not changeable attributes. I think Michael is correct in that this logging is a built in function that is not configurable but could be bypassed using some custom SPEL. My concern is that it could also bypass some other functionality regarding properties.

Cheers,
Lindsay

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Karen Matoke]

Hi LIndsay,

Does the example in the following technical document provide any helpful guidance?

Title: How to filter out a specific activity log type from the Incident Activity Log List for all users

https://knowledge.broadcom.com/external/article?articleId=117002

Regards,

Karen

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Broadcom
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[Lindsay Estabrooks]

Hi Karen,

Thanks for pointing me to the Knowledge article. I like the solution of just suppressing the view of the "PropertyChanged" log entries rather than SPEL coding to prevent their creation. The client just didn't want to see them.

Many thanks to all who contributed,

Be safe and be well.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Karen Matoke]

Thanks for the good news Lindsay.  In the meantime,  I had tested in 17.2.0.5 environment with the equivalent customization to detail_change.htmpl (i.e. adding "+QBE.NE.type=PROP_CHANGED" ) and confirmed that the filtering worked as expected.

Regards,
Karen

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Broadcom
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[Michael Mueller]

Hi Lindsay.
As far as I can see, no other property related activity is handled in the mentioned trigger, than writing the chalg activity log.
Regards
...........Michael

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Principal Services Consultant
HCL Enterprise Studio
Germany
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[Paul Coccimiglio]

Lindsay.........

Does the following KB help:

https://knowledge.broadcom.com/external/article?articleId=132572

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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