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workflow task should not approve before attaching document

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  • 1.  workflow task should not approve before attaching document

    Posted 06-27-2019 01:25 PM
    Edited by Aamir Khan 06-28-2019 09:17 AM
    Hello

    we have classic workflow implemented in Request Management in servicedesk 17.1 having 16 workflow tasks 


    Task 1--> Manager (Approved or Reject)
    Task 2--> HRO (Approved or Reject)
    Task 3--> Finance (Complete or Hold)
    and so on...

    On task 2 approval, HRO team should attach a required document and then approve the task other wise not. If any of the HRO team member approves the task without attaching the document it should not approve and display a popup message or any written msg "Please attach a document  then Approve"

    Please how can i achieve that?
    what condition should be in there in below pdm_if for HRO task.? Please help

    <PDM_IF "$args.task.sym" == 'HRO'>


    </PDM_IF>

    #caservicedesk17.0 
    #casdm
    #casdm17.1

    Thanks


    @Marc Horlomus 
    @Lindsay Estabrooks

    Please can you guys help

    ​​​​​


  • 2.  RE: workflow task should not approve before attaching document

    Posted 06-28-2019 12:44 AM
    Edited by Aamir Khan 06-28-2019 09:18 AM



  • 3.  RE: workflow task should not approve before attaching document
    Best Answer

    Posted 07-01-2019 01:32 PM
    This thread might help you: https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=a51039f3-c748-444f-91ea-fecde803ca46&CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66&tab=digestviewer#bma51039f3-c748-444f-91ea-fecde803ca46

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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
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