When a user chooses the "Copy" function for new tickets (in this case - its for Issue tickets), they want some fields to copy over and other fields to be blank for the new ticket.
I have made the following changes and works successfully.
- Copied the file (tmplcopy_site.spl) from ...\CA\Service Desk Manager\bopcfg\majic to ...\site\mods\majic
- Added specific code for requested field(s) to be blank under the section (iss::copy_iss_site(...))
// wipe out the following fields - Latest Update, Category, Group, Assignee, External Ticket ... put in by Katherine in August 2020
new.zupdatestat = NULL;
new.category = NULL;
new.group = NULL;
new.assignee = NULL;
new.external_system_ticket = NULL;
return;
}
My problem and question is that I don't know what field attribute name to use for the "properties" fields that are selected and based upon the category that was set on the ticket. I tried using (issprp.value) but that did not work.
Any help would be appreciated.
thanks
TheKatherine
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System Technologist
Sheetz Inc
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