Currently our "Urgency List" consists of 1 thru 5 ... 1 = When Possible and 5 = Immediate
One of my support managers is asking if we can change these ... only have 3 (High, Moderate and Low).
I know these can not be deleted, but can they be renamed and/or deactivated?
What all will be effected by this change as I know this field works with the Impact field to auto calculate the priority on Incident and Problem tickets.
My main concern is there any special application code that will break if I rename 3 of the urgency codes and deactivate the other 2.
thank you
TheKatherine
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System Technologist
Sheetz Inc
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