predicted_sla_viol

[asim Shah]

Hi SD Users

Referring to below snapshot from call_req table.  

sla_violation shows when the ticket gets violated.

macro_predict_viol predicts when ticket is about to violate

what does predicted_sla_viol represent? i cannot see any other value other than 0 for all the tickets. At what point does the value change to 1?

Please tell

#caservicedesk17.1

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[Brian Mathato]

Hi Asim,

In my opinion, the best way to look at this feature is on the Service Desk GUI, directly on the ticket. Only then does it start making sense as you see a date value. 

Can you give us some idea as to what is the intention here? 


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Kind Regards,
Brian
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[asim Shah]

Hi Brian

i just want to know when ticket is is about to violate (prediction) which i can the information from 'macro_predict_viol' column.

just curious about 'predicted_sla_viol' column

[YOGAN PERUMAL]

Hi,

I suggest that you take a look at the following link:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/reference/ca-service-desk-manager-reference-commands/data-element-dictionary/call-request.html

[YOGAN PERUMAL]

Neugents - Computer Definition

(NEUral aGENTS) Neural network agents from CA Technologies that are included in several of its products and available separately for predictive management. Using pattern recognition techniques, Neugents are used to predict system failures before they occur. See neural network.