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current events are not registering and showing in CA Service Desk (v14.1)

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  • 1.  current events are not registering and showing in CA Service Desk (v14.1)

    Posted 04-22-2019 03:56 AM

    Dear Community Members,

     

    I am facing the issue since December that no current entries are registering in the CA Service Desk (v14.1). The event log (event_log) showing older entries up to 05 Dec 2018 (for all the users of Service Desk). I also checked for verification if any exception in the NX.env file but found no such excluding is there.

     

    Has anyone face such issue before kindly share any knowledge document for any change of configuration.

     

    Thanks,

    Satyajeet Biswal



  • 2.  Re: current events are not registering and showing in CA Service Desk (v14.1)

    Posted 04-24-2019 05:43 AM

    Hi Satyajeet

     

    As this query is related to CA Sevice Desk, we have moved your query to CA Service Management community for the visibility of the engineers. 

     

    Regards, 

    Heena



  • 3.  Re: current events are not registering and showing in CA Service Desk (v14.1)
    Best Answer

    Posted 04-24-2019 09:26 AM