I'm working on a customization of the form that shows up when you're going to change ticket status and you must set a comment to move on.
My question is, it's possible that the changes i made on the form are only visible when the ticket is an incident?
Separate your code with an if else statement
your new code
I tried with that code in many ways but i can't still get the expected result.
There's something more specific on where we should place the code?
I'm adding the two new fields (The ones should be show for I only) via the UI - Web Screen Painter, not on code.
I made a typo, there is a missing double quotes. Use this IF instead.
if you work on detail_in.htmpl file, any changes will just show on this incident web page and request and problem pages are not affected
He said : the form that shows up when you're going to change ticket status.
Wich is "request_status_change.htmpl" (used by incident, request and problem )
Yes, you are right that most likely mean this page. Thank you for pointing this out.