Hello Kyle
Sorry to respond late.
With regard to integration, I do not have the information, since it was done before I joined the company.
Before your questions I answer below:
1. SDM and ITCA use the same database (mdb)
2. I could not answer this question, that is, I suppose that through the CMDB, since, as I have informed you, I did not perform the integration, which is why I do not know about the procedure performed.
4.
IT Client Automation version: 14.0.200.255
Service Desk version: 17.1
5.
It is not for us, but for one of our clients, since he has seen that the amount of information is not the same in both "List of Assets Detected" in Service Desk, and in "All Computers" in Client Automation.
I am informed that possibly due to duplication of computers in Client Automation, can this be?
Thanks for your answers Kyle