CA Service Management

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  • 1.  Service Catalog related

    Posted Jan 22, 2019 01:32 AM



    I want to create a service account (non - human) which has all the administrative rights our two Catalog servers.


    Please guide ad tell the method.


    Thanks & Regards,


    Pallavi Anand

  • 2.  Re: Service Catalog related

    Broadcom Employee
    Posted Jan 22, 2019 01:44 AM

    Good Morning Pallavi.


    Do you mean something like 'spadmin'? Not sure whether I understand your question correct.

    Please add more details on this? And for the record, please do inform about the Catalog release you are running?


    Thanks in advance and kind regards, Louis.

  • 3.  Re: Service Catalog related

    Posted Jan 22, 2019 01:50 AM

    Hi Louis,


    We need to setup share filestore locationin in  Service Catalog(Version 14.1 cum 5).

    For this ,the Prerequisite for setting up the shared filestore location :

    • We need Service account(Non-Human) created which will have admin access on both catalog servers.
    • Then we need to start the catalog services using the service account.

    and then we need to choose any one of the filestore location and share it using the service account.


    I hope this clarifies the situation.

  • 4.  Re: Service Catalog related
    Best Answer

    Broadcom Employee
    Posted Jan 22, 2019 02:02 AM

    Good Morning Palliva.

    Thanks for sharing this with me.

    Then please check this page:
    With a full explanation on the following:
    A service account is a user account that is created explicitly to provide a security context for services running on Windows Server operating systems.
    The security context determines the service's ability to access local and network resources.
    The Windows operating systems rely on services to run various features.

    Kind regards, Louis.

  • 5.  Re: Service Catalog related

    Posted Jan 22, 2019 04:11 AM

    Hi Louis,


    Can you please guide the approach to be followed on this procedure?

  • 6.  Re: Service Catalog related

    Posted Jan 22, 2019 04:17 AM

    Also please tell if we have to create this service accounts or is it done by some other method?

  • 7.  Re: Service Catalog related

    Broadcom Employee
    Posted Jan 22, 2019 05:23 AM

    Good Morning Palliva.

    Please check on the following, somewhat formal kind of statement:
    This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
    Looking into this one, it seems/appears that you need more/further support after the 'quick answer' given in this thread.
    More likely, 'investigation' and/or 'debugging' is needed to further assist you.
    Therefor I need to ask you to consider to open a 'standard' case.
    Through which you can get standard, full-service and in-depth follow-up by our Support Teams.

    Thanks in advance for your understanding and kind regards, Louis.