Are you looking to get more out of CA Service Desk Manager (CA SDM)? On February 20, 2019 CA Education is delivering a live and virtual CA Service Desk Manager 17.1: Basic Administration 200 class to help you become a CA SDM expert from the comfort of your own home or office.
This 3 day course led by one of our experienced instructors, you will create incident tickets, configure scorecards, and configure organizational reference data. You will also be shown how to maintain the security of your service desk. In addition, you will get insights of SAML Authentication 2.0 configuration, Notifications, setting up mailboxes using Maileater, License Usage Feature, set up access rights for KB articles, configure service level agreements (SLAs), configure surveys, and perform other administrative tasks.
For more details on this course please visit ca.com (click on “ENGLISH” to review the full course description). To register for this upcoming session, or to schedule a private class for your organization, contact CA Education.
I might be biased, but I can recommend this course as what I would view to be essential training for any SDM/ITSM Administrator.
I did an equivalent course years ago, and it helped set up a solid foundation for understanding the system.
Good to see this being run!
Thank you for sharing this offering with the community Marlana!
CA Service Desk Manager 17.1: Basic Administration 200 Class - February 20