CA Service Management

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  • 1.  Attaching ServiceType using Webservice

    Posted Oct 01, 2018 02:50 PM



    Short story: Anyone knows how i can relate ServiceType with cr_wf using WebServices?


    Long story

    We want to say goodbye to Spell codes, for that we are using OOTB features to achieve some needs.

    The most complex scenarios is related to SLA/OLA. We have spl to check and attach OLAs as needed, creating another table to control that.

    So, we are thinking in use Request/Incident/Problem tasks and relate ServiceType at it to monitor OLAs. But is not a Group > OLA simple relationship, Service Type will be attached according the IC, priority and user location. So we are thinking to use ITPAM for that.

    But has not a 'easy way', no method available to do that directly. So I want to know if anyone achieve that

  • 2.  Re: Attaching ServiceType using Webservice
    Best Answer

    Broadcom Employee
    Posted Oct 02, 2018 09:49 AM



    The following similar community post should be helpful


    Attach service type to ticket via webService 

  • 3.  Re: Attaching ServiceType using Webservice

    Broadcom Employee
    Posted Oct 05, 2018 01:42 PM


    Did the previous post answer your question?


    If so, please mark the post as correct so that this thread can be closed.