Short story: Anyone knows how i can relate ServiceType with cr_wf using WebServices?
We want to say goodbye to Spell codes, for that we are using OOTB features to achieve some needs.
The most complex scenarios is related to SLA/OLA. We have spl to check and attach OLAs as needed, creating another table to control that.
So, we are thinking in use Request/Incident/Problem tasks and relate ServiceType at it to monitor OLAs. But is not a Group > OLA simple relationship, Service Type will be attached according the IC, priority and user location. So we are thinking to use ITPAM for that.
But has not a 'easy way', no method available to do that directly. So I want to know if anyone achieve that
The following similar community post should be helpful
Attach service type to ticket via webService
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