CA Service Management

Expand all | Collapse all

CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

  • 1.  CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-10-2019 08:13 AM
      |   view attached

    Migration fails and exits. Seems to be an issue with database schema. Have added the migration log. Can anyone help me identify where the issue is. I get the same logs when i try to migrate 11..2 to 14.1 as well.

     

    I'm not able to find the tables mentioned in the migration logs in mdb.

     

    Below are the migration logs

    Wed Apr 10 16:28:47 2019: Migration Files:
    Wed Apr 10 16:28:47 2019: @(#)Id: -- 14:10:24 SDr12.1.3 2009/02/22 r121_migrate_info.plx
    Wed Apr 10 16:28:47 2019: Id:
    Wed Apr 10 16:28:47 2019: Variables:
    Wed Apr 10 16:28:47 2019: NX_ROOT = C:/CA/SERVIC~1
    Wed Apr 10 16:28:47 2019: NX_LOG = C:/CA/SERVIC~1/log
    Wed Apr 10 16:28:47 2019: NX_SLUMP_HOST = SCBSDESK
    Wed Apr 10 16:28:47 2019: NX_LOCAL_HOST = SCBSDESK
    Wed Apr 10 16:28:47 2019: NX_DB_STUFF = mdb
    Wed Apr 10 16:28:47 2019: NX_DB_TYPE = SQL
    Wed Apr 10 16:28:47 2019: NX_OTB_MARKET = ITIL
    Wed Apr 10 16:28:47 2019: NX_PARADIGMUSER = ServiceDesk
    Wed Apr 10 16:28:47 2019: NX_XLANG_MIGRATION = SAMELANG
    Wed Apr 10 16:28:47 2019: OLD_FILES_DIR = C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:28:47 2019: IS_PRIMARY = 1
    Wed Apr 10 16:28:47 2019: DID_TBL_MIG = 0
    Wed Apr 10 16:28:47 2019: DID_COMPETE_MIG = 0
    Wed Apr 10 16:28:47 2019: DID_POST_MIG = 0
    Wed Apr 10 16:28:47 2019: BUILD_ROUTINE = sqlbuild.exe
    Wed Apr 10 16:28:47 2019: CURR_PROV = sql
    Wed Apr 10 16:28:47 2019: DB_VAR =
    Wed Apr 10 16:28:47 2019: DB_DO_VIEWS = 0
    Wed Apr 10 16:28:47 2019: DB_ALLOW_MODS = 1
    Wed Apr 10 16:28:47 2019: DB_SQL_CMD =
    Wed Apr 10 16:28:47 2019: DB_SQL_SUFFIX =
    Wed Apr 10 16:28:47 2019: CONFIRM_DB = C:/CA/SERVIC~1/bin/sql_check_db.exe
    Wed Apr 10 16:28:47 2019: Current_Userid = Administrator
    Wed Apr 10 16:28:47 2019: Previous release is (r11.2)
    Wed Apr 10 16:28:47 2019: Found required (libetpki2.dll) at (C:\CA\SHARED~1\eTPKI\lib)
    Wed Apr 10 16:28:47 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar";"C:\CA\SERVIC~1\java\lib\jsafeFIPS.jar" com.ca.ServicePlus.util.PropertyMigrator "C:\CA\SERVIC~1" "CA Service Desk" 2>&1 |)
    Wed Apr 10 16:28:47 2019: >> log4j:WARN No appenders could be found for logger (com.ca.ServicePlus.util.Messages).
    Wed Apr 10 16:28:47 2019: >> log4j:WARN Please initialize the log4j system properly.
    Wed Apr 10 16:28:48 2019: >> Cmd RC(1)
    Wed Apr 10 16:28:48 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_pwdcvtr.exe" -d GTIoazcta3gcInBkciMWOCYkSAAHBwAPFhAJWXV3YH9mdUgdKSk1CQ== 2>&1 |)
    Wed Apr 10 16:28:49 2019: >> OY3rruiLG5paWMfVMCTPgil/loQcAA0z0LAhLbwghMQptGYCn1QAMwCXWKuQdYj+
    Wed Apr 10 16:28:49 2019: >> Cmd RC(0)
    Wed Apr 10 16:28:49 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_pwdcvtr.exe" -r J21uMmBsfgkDFWpGK14KIwojAmUDdRd1FmVPRn1neQR4Tm9zIHtqTw== 2>&1 |)
    Wed Apr 10 16:28:49 2019: >> T6cDh9zp95S6oAiVnHjuw6PYNGVwn3YRAqVPiSQZBa9saeHO0iFwqL8Cq4AL88BO
    Wed Apr 10 16:28:49 2019: >> Cmd RC(0)
    Wed Apr 10 16:28:49 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_pwdcvtr.exe" -r OzcEfQAACEYBEBQAARAcRkVlfwJ6cW87HiwSMgk2fwQELBFkORcyLw== 2>&1 |)
    Wed Apr 10 16:28:49 2019: >> T6cDh9zp95S6oAiVnHjuw6PYNGVwn3YRAqVPiSQZBa9saeHO0iFwqL8Cq4AL88BO
    Wed Apr 10 16:28:49 2019: >> Cmd RC(0)
    Wed Apr 10 16:28:49 2019: Fixing NX.env file...
    Wed Apr 10 16:28:49 2019: Run Mini Configuration. This may take a few minutes..
    Wed Apr 10 16:28:49 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_configure.exe" -m 2>&1 |)
    Wed Apr 10 16:34:36 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:36 2019: Verifying We Can Access Database...
    Wed Apr 10 16:34:36 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\sql_check_db.exe" -c 2>&1 |)
    Wed Apr 10 16:34:37 2019: >> SUCCESS: pri table exists, and has 6 rows
    Wed Apr 10 16:34:37 2019: >> DB_OK
    Wed Apr 10 16:34:37 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:37 2019: Stopping Services...
    Wed Apr 10 16:34:37 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_status.exe" 2>&1 |)
    Wed Apr 10 16:34:42 2019: >> The Daemons are not running.
    Wed Apr 10 16:34:42 2019: >> Cmd RC(231)
    Wed Apr 10 16:34:42 2019: Creating pdm_startup Save File To (C:/CA/SERVIC~1/site/r12_1_pdm_startup.dat)...
    Wed Apr 10 16:34:42 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_d_mgr.exe" -m "C:\CA\SERVIC~1\site\r12_1_pdm_startup.dat" 2>&1 |)
    Wed Apr 10 16:34:43 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:43 2019: All conflicting files will be archived in (C:/CA/SERVIC~1/site/r12_1_archived_files)...
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/Any_Contact.maj to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/Area_Defaults.mod to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/chg_sla.mod to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/cr_sla.mod to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/force_unique_userid.mod to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: >>> Moving C:/CA/SERVIC~1/site/mods/majic/iss_sla.mod to C:/CA/SERVIC~1/site/r12_1_archived_files
    Wed Apr 10 16:34:43 2019: Cleaning Preferences...
    Wed Apr 10 16:34:43 2019: Cleaning Shared Memory...
    Wed Apr 10 16:34:43 2019: Deleting file (C:\CA\SERVIC~1\site\shm\4e580001)
    Wed Apr 10 16:34:43 2019: Deleting file (C:\CA\SERVIC~1\site\shm\4e580002)
    Wed Apr 10 16:34:43 2019: Fixing NX.env file...
    Wed Apr 10 16:34:43 2019: Converting files to UTF-8 format..
    Wed Apr 10 16:34:43 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar" com.ca.ServicePlus.util.ToUTF8 -b -d "C:\CA\SERVIC~1\site\mods\lexicons" .tlx 2>&1 |)
    Wed Apr 10 16:34:43 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:43 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar" com.ca.ServicePlus.util.ToUTF8 -d "C:\CA\SERVIC~1\site\mods\interp" .spl .frg 2>&1 |)
    Wed Apr 10 16:34:43 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:43 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar" com.ca.ServicePlus.util.ToUTF8 -d "C:\CA\SERVIC~1\site\mods\majic" .spl .maj .mod 2>&1 |)
    Wed Apr 10 16:34:43 2019: >> ToUTF8: Warning. file size is zero for file: C:\CA\SERVIC~1\site\mods\majic\contact_detail.maj
    Wed Apr 10 16:34:43 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:43 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar" com.ca.ServicePlus.util.ToUTF8 -d "C:\CA\SERVIC~1\site\mods\wand" .wnd 2>&1 |)
    Wed Apr 10 16:34:43 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:43 2019: >> Running Cmd ("C:\CA\SharedComponents\JRE\1.6.0_00\bin\java.exe" -cp "C:\CA\SERVIC~1\java\lib\migration-utils.jar";"C:\CA\SERVIC~1\java\lib\sd-utils.jar";"C:\CA\SERVIC~1\java\lib\log4j-1.2.8.jar" com.ca.ServicePlus.util.ToUTF8 -d "C:\CA\SERVIC~1\site\mods" .sch .htmpl 2>&1 |)
    Wed Apr 10 16:34:44 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:44 2019: create file C:/CA/SERVIC~1/site/r12_1_convdone.flag
    Wed Apr 10 16:34:44 2019: Building New Schema...
    Wed Apr 10 16:34:44 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\schmerge.exe" -n >> ddict.sch)
    Wed Apr 10 16:34:47 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:47 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\ddictbuild" "C:\CA\SERVIC~1\site\ddict.sch" 2>&1 |)
    Wed Apr 10 16:34:49 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:49 2019: Building New tblobj.cfg file...
    Wed Apr 10 16:34:49 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\objnames.exe" > C:\CA\SERVIC~1\site\tblobj.cfg)
    Wed Apr 10 16:34:49 2019: >> Cmd RC(0)
    Wed Apr 10 16:34:49 2019: Starting Services...
    Wed Apr 10 16:34:49 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\pdm_d_mgr.exe" -c -s DBADMIN)
    Wed Apr 10 16:35:07 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:07 2019: >> Running Cmd ("C:\CA\SERVIC~1\bin\pdm_status.exe" 2>&1 |)
    Wed Apr 10 16:35:07 2019: >> CA Service Desk Daemon status
    Wed Apr 10 16:35:07 2019: >> Running: DBADMIN
    Wed Apr 10 16:35:07 2019: >>
    Wed Apr 10 16:35:07 2019: >> DAEMON STATUS HOST PID SLUMP CONNECT TIME
    Wed Apr 10 16:35:07 2019: >> ---------------------------------------------------------------------------------
    Wed Apr 10 16:35:07 2019: >> AHD System Info (pdm_info) Completed SCBSDESK
    Wed Apr 10 16:35:07 2019: >> Data Dictionary (ddictbuild) Completed SCBSDESK
    Wed Apr 10 16:35:07 2019: >> PDM KTLC (PDM_KTLC) Completed SCBSDESK
    Wed Apr 10 16:35:07 2019: >> Proctor SCBSDESK Running SCBSDESK 2512 Wed Apr 10 16:34:53
    Wed Apr 10 16:35:07 2019: >> SQL Server (sql_prov_nxd) Running SCBSDESK 2684 Wed Apr 10 16:35:07
    Wed Apr 10 16:35:07 2019: >> SW Version Mgr (pdm_ver_nxd) Running SCBSDESK 3656 Wed Apr 10 16:34:59
    Wed Apr 10 16:35:07 2019: >> Set Logfile (pdm_logfile) Completed SCBSDESK
    Wed Apr 10 16:35:07 2019: >> mdb registration server (mdb Running SCBSDESK 1868 Wed Apr 10 16:34:59
    Wed Apr 10 16:35:07 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:07 2019: Verifying Table Schema Changes...
    Wed Apr 10 16:35:07 2019: >> Running Cmd (C:\CA\SERVIC~1\bin\slstat.exe 2>&1 |)
    Wed Apr 10 16:35:08 2019: >> slstat-#788 1 1 Wed Apr 10 16:35:08 2019
    Wed Apr 10 16:35:08 2019: >> _prov 1 6 Wed Apr 10 16:35:05 2019
    Wed Apr 10 16:35:08 2019: >> SW_Version_Ctl 1 5 Wed Apr 10 16:34:57 2019
    Wed Apr 10 16:35:08 2019: >> mdb_registration_nxd 2 10 Wed Apr 10 16:34:56 2019
    Wed Apr 10 16:35:08 2019: >> proctor_SCBSDESK 9 19 Wed Apr 10 16:34:50 2019
    Wed Apr 10 16:35:08 2019: >> pdm_daemon_mgr 22 21 Wed Apr 10 16:34:50 2019
    Wed Apr 10 16:35:08 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:08 2019: Table Access_Type_v2 -
    Wed Apr 10 16:35:08 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" Access_Type_v2 > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:08 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:08 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:08 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:08 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:08 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:08 2019: >> STDERR: Access_Type_v2
    Wed Apr 10 16:35:08 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:08 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:08 2019: Not OK
    Wed Apr 10 16:35:08 2019: Table Atomic_Condition -
    Wed Apr 10 16:35:08 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" Atomic_Condition > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:09 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Atomic_Condition
    Wed Apr 10 16:35:09 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:09 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:09 2019: Not OK
    Wed Apr 10 16:35:09 2019: Table Closure_Code -
    Wed Apr 10 16:35:09 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" Closure_Code > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:09 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Closure_Code
    Wed Apr 10 16:35:09 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:09 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:09 2019: Not OK
    Wed Apr 10 16:35:09 2019: Table KEIT_TEMPLATES -
    Wed Apr 10 16:35:09 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KEIT_TEMPLATES > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:09 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: KEIT_TEMPLATES
    Wed Apr 10 16:35:09 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:09 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:09 2019: Not OK
    Wed Apr 10 16:35:09 2019: Table KEIT_TRANSACTION_STATUSES -
    Wed Apr 10 16:35:09 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KEIT_TRANSACTION_STATUSES > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:09 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:09 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:09 2019: >> STDERR: KEIT_TRANSACTION_STATUSES
    Wed Apr 10 16:35:09 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:09 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:09 2019: Not OK
    Wed Apr 10 16:35:09 2019: Table KT_BLC_TYPE -
    Wed Apr 10 16:35:09 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KT_BLC_TYPE > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:10 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: KT_BLC_TYPE
    Wed Apr 10 16:35:10 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:10 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:10 2019: Not OK
    Wed Apr 10 16:35:10 2019: Table KT_FILE_TYPE -
    Wed Apr 10 16:35:10 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KT_FILE_TYPE > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:10 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: KT_FILE_TYPE
    Wed Apr 10 16:35:10 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:10 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:10 2019: Not OK
    Wed Apr 10 16:35:10 2019: Table KT_FLG_STATUS -
    Wed Apr 10 16:35:10 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KT_FLG_STATUS > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:10 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: KT_FLG_STATUS
    Wed Apr 10 16:35:10 2019: >> STDERR: rows:0
    Wed Apr 10 16:35:10 2019: >> STDERR: errors:1
    Wed Apr 10 16:35:10 2019: Not OK
    Wed Apr 10 16:35:10 2019: Table KT_FLG_TYPE -
    Wed Apr 10 16:35:10 2019: >> Running System Cmd ("C:\CA\SERVIC~1\bin\rgen.exe" KT_FLG_TYPE > nul 2> "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\migtmp.3996")
    Wed Apr 10 16:35:10 2019: >> Cmd RC(0)
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error fetching data:15
    Wed Apr 10 16:35:10 2019: >> STDERR: Error in dbcallback. event:4 err:15
    Wed Apr 10 16:3

    Attachment(s)



  • 2.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-10-2019 10:59 PM


  • 3.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-11-2019 02:51 AM

    Hi,

    Thank you for replying.

    I have followed the kb article and ran Run SQLCheckr12UniqueIndexes.sql, but could not find any duplicate records. However there are duplicate records in ca_contacts.

    Does the migration fail because of duplicate records in ca_contacts



  • 4.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-12-2019 01:02 AM

    I don't know. 

     

    What do you mean by "duplicates?" Do you mean identical first, middle and last names, but different other details? Because that could be a valid (although unusual) entry.

     

    Or do you mean duplicate ID or UUID? Because that shouldn't happen according to the database restrictions.

     

    You could backup the table, remove the duplicates and retry. But note that it appears to be failing on all types of tables in that log.

     

    Does the original SDM 11.2 installation start the SDM Service WITHOUT leaving "ERROR"s in the stdlog?

     

    You could also log a Support issue if you're moving to ITSM 17 after this, as we'd like to see you upgrade. :-)  You'll still have legwork to do, but we may be able to give more pointers through a Support ticket.

     

    Thanks.



  • 5.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-12-2019 01:52 AM

    Hi,

    Not an issue with contacts. Also checked the stdlogs but did not find any error other than for mail which should not cause the issue we are facing. About the support ticket, we have raised a case but the support agent says that they cannot provide support for this.

    Not sure what to do next.

    Any suggestions would help.



  • 6.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-12-2019 02:03 AM

    Below are the std log for reference:

     

    04/12 11:07:48.57 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 862 Starting slump: C:/CA/SERVIC~1/bin/sslump_nxd -N 144
    04/12 11:07:48.58 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 867 Slump spawned with handle 172
    04/12 11:07:48.72 SCBSDESK slump_nxd 2444 SIGNIFICANT server.c 775 SLUMP Build(t11US17) Ready.
    04/12 11:07:48.72 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_os_if.c 1295 Starting process set MAIN_PROCSET
    04/12 11:07:48.72 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1018 Starting proctor: $NX_ROOT/bin/pdm_proctor_nxd
    04/12 11:07:48.74 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_os_if.c 1302 >>>>>> Daemon Manager Started <<<<<<
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_mail_nxd
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/boplgin
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/mdb_registration_nxd
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: '$NX_JRE_INSTALL_DIR/bin/java' com.ca.ServicePlus.pdm_rpc.PDM_RPC_Daemon -r $NX_ROOT
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/spel_srvr -l spelsrvr
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/lexagent_nxd
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pcrpt_nxd
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/license_nxd
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_logfile -q -b $NX_LOGFILE_LIMIT
    04/12 11:07:54.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_ktlc
    04/12 11:07:54.04 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2224):C:/CA/SERVIC~1/bin/pdm_mail_nxd
    04/12 11:07:54.16 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3520):C:/CA/SERVIC~1/bin/boplgin
    04/12 11:07:54.16 SCBSDESK pdm_mail_nxd 2224 SIGNIFICANT pdm_mail_nxd.c 700 STARTUP of pdm_mail_nxd
    04/12 11:07:54.22 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3936):C:/CA/SERVIC~1/bin/mdb_registration_nxd
    04/12 11:07:54.22 SCBSDESK pdm_mail_nxd 2224 SIGNIFICANT pdm_mail_nxd.c 422 Found (69) messages in mail queue directory
    04/12 11:07:54.25 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 306 Starting: pdm_rpc with classpath: C:/CA/SERVIC~1/bin/pdm_rpc.jar;C:/CA/SERVIC~1/java/lib/slump.jar;C:/CA/SERVIC~1/java/lib/sd-utils.jar;C:/CA/SERVIC~1/java/lib/log4j-1.2.8.jar;C:/CA/SERVIC~1/site/cfg;C:/CA/SERVIC~1/java/lib/axis.jar;C:/CA/SERVIC~1/java/lib/commons-discovery.jar;C:/CA/SERVIC~1/java/lib/commons-logging.jar;C:/CA/SERVIC~1/java/lib/jaxrpc.jar;C:/CA/SERVIC~1/java/lib/log4j-1.2.8.jar;C:/CA/SERVIC~1/java/lib/saaj.jar;C:/CA/SERVIC~1/java/lib/wsdl4j.jar;C:/CA/SERVIC~1/java/lib/xercesImpl.jar;C:/CA/SERVIC~1/java/lib/xml-apis.jar
    04/12 11:07:54.33 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3300):C:/CA/SharedComponents/JRE/1.4.2_06/bin/java com.ca.ServicePlus.pdm_rpc.PDM_RPC_Daemon -r C:/CA/SERVIC~1
    04/12 11:07:54.36 SCBSDESK boplgin 3520 SIGNIFICANT boplgin.c 511 STARTUP of boplgin
    04/12 11:07:54.36 SCBSDESK boplgin 3520 SIGNIFICANT api.c 915 Slump object hash created with 16384 entries (2**14)
    04/12 11:07:54.38 SCBSDESK boplgin 3520 SIGNIFICANT bplhndlr.c 848 Using OS authentication
    04/12 11:07:54.38 SCBSDESK boplgin 3520 SIGNIFICANT boplgin.c 414 Can't connect to server 'domsrvr'; will retry in 30 seconds
    04/12 11:07:54.38 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (520):C:/CA/SERVIC~1/bin/spel_srvr -l spelsrvr
    04/12 11:07:54.44 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3484):C:/CA/SERVIC~1/bin/lexagent_nxd
    04/12 11:07:54.46 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3196):C:/CA/SERVIC~1/bin/pcrpt_nxd
    04/12 11:07:54.50 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3140):C:/CA/SERVIC~1/bin/license_nxd
    04/12 11:07:54.66 SCBSDESK pcrpt_nxd 3196 SIGNIFICANT pcreport.c 1183 STARTUP of pcrpt_nxd
    04/12 11:07:54.72 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3512):C:/CA/SERVIC~1/bin/pdm_logfile -q -b 3000000
    04/12 11:07:54.74 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3468):C:/CA/SERVIC~1/bin/pdm_ktlc
    04/12 11:07:54.94 SCBSDESK spelsrvr 520 SIGNIFICANT spel_srvr.c 420 STARTUP of spelsrvr
    04/12 11:07:55.00 SCBSDESK spelsrvr 520 SIGNIFICANT api.c 915 Slump object hash created with 8192 entries (2**13)
    04/12 11:07:55.13 SCBSDESK license_nxd 3140 SIGNIFICANT license_d.c 204 STARTUP of license_nxd
    04/12 11:07:55.24 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/pdm_logfile -q -b 3000000 return: 0
    04/12 11:07:55.24 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/pdm_logfile -q -b 3000000
    04/12 11:07:55.80 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (pdm_logfile) finished with return (0)
    04/12 11:07:55.80 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/pdm_ktlc return: 0
    04/12 11:07:55.80 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/pdm_ktlc
    04/12 11:07:55.85 SCBSDESK mdb_registration_ 3936 SIGNIFICANT mdbreg.c 207 STARTUP of mdb_registration_nxd
    04/12 11:07:56.30 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (pdm_ktlc) finished with return (0)
    04/12 11:07:56.30 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_ver_nxd -p
    04/12 11:07:56.32 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2200):C:/CA/SERVIC~1/bin/pdm_ver_nxd -p
    04/12 11:07:56.57 SCBSDESK Ver_CTRL 2200 SIGNIFICANT pdm_ver.c 759 STARTUP of Ver_CTRL
    04/12 11:08:00.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/webengine -q -d '$NX_WSP_DOMSRVR' -S $NX_WSP_WEBENGINE -C pdmweb_wsp.exe
    04/12 11:08:00.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/webengine -q -d domsrvr -S web:local -c $NX_ROOT/bopcfg/www/web.cfg
    04/12 11:08:00.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_info
    04/12 11:08:00.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/ddictbuild $NX_ROOT/site/ddict.sch
    04/12 11:08:00.07 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3576):C:/CA/SERVIC~1/bin/webengine -q -d 'domsrvr:wsp' -S web:wsp -C pdmweb_wsp.exe
    04/12 11:08:00.11 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3424):C:/CA/SERVIC~1/bin/webengine -q -d domsrvr -S web:local -c C:/CA/SERVIC~1/bopcfg/www/web.cfg
    04/12 11:08:00.16 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2808):C:/CA/SERVIC~1/bin/pdm_info
    04/12 11:08:00.21 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2764):C:/CA/SERVIC~1/bin/ddictbuild C:/CA/SERVIC~1/site/ddict.sch
    04/12 11:08:00.46 SCBSDESK pdm_info 2808 SIGNIFICANT pdm_info.c 102 No history files found in directory: C:/CA/SERVIC~1
    04/12 11:08:00.46 SCBSDESK pdm_info 2808 SIGNIFICANT pdm_info.c 224 Build: Version r11.2 ( t11US17 2006-05-12T03:35:36 )
    04/12 11:08:00.46 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/pdm_info return: 0
    04/12 11:08:00.46 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/pdm_info
    04/12 11:08:00.58 SCBSDESK web-engine 3424 SIGNIFICANT api.c 915 Slump object hash created with 8192 entries (2**13)
    04/12 11:08:00.58 SCBSDESK web-engine 3576 SIGNIFICANT api.c 915 Slump object hash created with 8192 entries (2**13)
    04/12 11:08:00.60 SCBSDESK web:wsp 3576 SIGNIFICANT webengine.c 1460 Starting WSP webengine using WSP domsrvr domsrvr:wsp
    04/12 11:08:00.60 SCBSDESK web:wsp 3576 SIGNIFICANT webengine.c 1610 Queue Size is set to be 100
    04/12 11:08:00.60 SCBSDESK web:wsp 3576 SIGNIFICANT webengine.c 1681 Standalone webengine (not using Director)
    04/12 11:08:00.61 SCBSDESK web:wsp 3576 SIGNIFICANT session.c 4867 HTMPL cache is active
    04/12 11:08:00.61 SCBSDESK web:wsp 3576 SIGNIFICANT session.c 4877 Macro cache is active
    04/12 11:08:00.65 SCBSDESK web:local 3424 SIGNIFICANT webengine.c 1491 Starting webengine using domsrvr domsrvr
    04/12 11:08:00.65 SCBSDESK web:local 3424 SIGNIFICANT webengine.c 1610 Queue Size is set to be 100
    04/12 11:08:00.65 SCBSDESK web:local 3424 SIGNIFICANT webengine.c 1681 Standalone webengine (not using Director)
    04/12 11:08:00.65 SCBSDESK web:local 3424 SIGNIFICANT session.c 4867 HTMPL cache is active
    04/12 11:08:00.65 SCBSDESK web:local 3424 SIGNIFICANT session.c 4877 Macro cache is active
    04/12 11:08:00.80 SCBSDESK web:wsp 3576 SIGNIFICANT session.c 4616 Web Statistics - Cumulative Sessions (0) Most Sessions (0) Current Sessions (0)
    04/12 11:08:00.82 SCBSDESK web:local 3424 SIGNIFICANT session.c 4616 Web Statistics - Cumulative Sessions (0) Most Sessions (0) Current Sessions (0)
    04/12 11:08:01.07 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (pdm_info) finished with return (0)
    04/12 11:08:01.94 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/ddictbuild C:/CA/SERVIC~1/site/ddict.sch return: 0
    04/12 11:08:01.94 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/ddictbuild C:/CA/SERVIC~1/site/ddict.sch
    04/12 11:08:02.44 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (ddictbuild) finished with return (0)
    04/12 11:08:02.44 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/sql_prov_nxd _prov $NX_DB_STUFF
    04/12 11:08:02.44 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/ddict_rd -t
    04/12 11:08:02.44 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/confirm_db
    04/12 11:08:02.47 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3444):C:/CA/SERVIC~1/bin/sql_prov_nxd _prov mdb
    04/12 11:08:02.58 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3200):C:/CA/SERVIC~1/bin/confirm_db
    04/12 11:08:02.60 SCBSDESK sql_prov_nxd 3444 SIGNIFICANT sql_prov.c 212 Started up SQL Server provider NAME=_prov DATABASE=mdb
    04/12 11:08:03.21 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/confirm_db return: 0
    04/12 11:08:03.21 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/confirm_db
    04/12 11:08:03.71 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (confirm_db) finished with return (0)
    04/12 11:08:06.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/form_server
    04/12 11:08:06.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/ldap_virtdb
    04/12 11:08:06.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/bpvirtdb_srvr -n 6 -x $NX_MAX_DBAGENT
    04/12 11:08:06.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/ehm_nxd -f $NX_ROOT/site/eh/topology.cfg
    04/12 11:08:06.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/set_pdm_user
    04/12 11:08:06.10 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2856):C:/CA/SERVIC~1/bin/form_server
    04/12 11:08:06.16 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2816):C:/CA/SERVIC~1/bin/ldap_virtdb
    04/12 11:08:06.19 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (396):C:/CA/SERVIC~1/bin/bpvirtdb_srvr -n 6 -x 6
    04/12 11:08:06.29 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3684):C:/CA/SERVIC~1/bin/ehm_nxd -f C:/CA/SERVIC~1/site/eh/topology.cfg
    04/12 11:08:06.30 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 286 Form Server Started.
    04/12 11:08:06.32 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 297 connected to slump.
    04/12 11:08:06.32 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (388):C:/CA/SERVIC~1/bin/set_pdm_user
    04/12 11:08:06.33 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 301 started virt_db.
    04/12 11:08:06.61 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 308 STARTUP of LDAP_virtdb
    04/12 11:08:06.61 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 310 ANSI Code Page = 1252
    04/12 11:08:06.77 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT bpvirtdb_srvr.c 220 STARTUP of bpvirtdb_srvr; 6 to 6 virtual database agents.
    04/12 11:08:06.77 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 1936 LDAP is not enabled
    04/12 11:08:06.79 SCBSDESK sql_agent 244 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:form_server:
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT bpvirtdb_srvr.c 284 Fast channel connection made to _prov key_control
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 1 for table(s):Call_Req
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 2 for table(s):Act_Log
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 3 for table(s):Change_Request
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 4 for table(s):Change_Act_Log
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 5 for table(s):Issue
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 6 for table(s):Issue_Act_Log
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 7 for table(s):Audit_Log event_log session_log
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 8 for table(s):EBR_FULLTEXT EBR_FULLTEXT_ADM BU_TRANS
    04/12 11:08:06.82 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbagent.c 1859 Creating upinde agent 9 for table(s):CREATE_INDEX
    04/12 11:08:07.55 SCBSDESK sqlagt:Change_Req 2136 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Change_Request
    04/12 11:08:07.57 SCBSDESK sqlagt:Act_Log 1380 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Act_Log
    04/12 11:08:07.57 SCBSDESK sqlagt:upinde 3372 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:upinde
    04/12 11:08:07.57 SCBSDESK sqlagt:Call_Req 748 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Call_Req
    04/12 11:08:07.57 SCBSDESK sqlagt:Issue_Act_ 1304 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Issue_Act_Log
    04/12 11:08:07.57 SCBSDESK sqlagt:Audit_Log 2812 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Audit_Log event_log session_log
    04/12 11:08:07.58 SCBSDESK sqlagt:EBR_FULLTE 3900 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:EBR_FULLTEXT EBR_FULLTEXT_ADM BU_TRANS
    04/12 11:08:07.60 SCBSDESK sqlagt:CREATE_IND 3420 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:CREATE_INDEX
    04/12 11:08:07.60 SCBSDESK sqlagt:select0 1644 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select0
    04/12 11:08:08.13 SCBSDESK sqlagt:Issue 3320 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Issue
    04/12 11:08:08.15 SCBSDESK sqlagt:Change_Act 2436 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:Change_Act_Log
    04/12 11:08:08.18 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:1:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:08:08.18 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:1:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:08:08.24 SCBSDESK sqlagt:select1 2304 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select1
    04/12 11:08:08.29 SCBSDESK sqlagt:select2 672 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select2
    04/12 11:08:08.33 SCBSDESK sqlagt:select3 1764 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select3
    04/12 11:08:08.38 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 330 Listening for client requests
    04/12 11:08:08.66 SCBSDESK sql_agent 1800 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:setpdmuser-#388:
    04/12 11:08:08.71 SCBSDESK sqlagt:select4 956 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select4
    04/12 11:08:08.75 SCBSDESK sqlagt:select5 3748 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:bpvirtdb_srvr:select5
    04/12 11:08:10.11 SCBSDESK sql_agent 1800 SIGNIFICANT sql_agent.c 271 SHUTDOWN of sql_agent:mdb:setpdmuser-#388:
    04/12 11:08:10.15 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 471 Form Group, ITIL, Loaded.
    04/12 11:08:10.79 SCBSDESK form_server 2856 SIGNIFICANT form_server.c 471 Form Group, DEFAULT, Loaded.
    04/12 11:08:10.80 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 774 Process stopped (C:/CA/SERVIC~1/bin/set_pdm_user return: 0
    04/12 11:08:10.80 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 783 Stopped: C:/CA/SERVIC~1/bin/set_pdm_user
    04/12 11:08:11.30 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT daemon_obj.c 1625 Transient process (nx_user) finished with return (0)
    04/12 11:08:12.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/domsrvr -s spelsrvr -l $NX_WSP_DOMSRVR -c '$NX_WSP_WEBENGINE' -D WSP_Domsrvr
    04/12 11:08:12.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/domsrvr -s spelsrvr -l domsrvr -c '\"\"' -D \"\"
    04/12 11:08:12.00 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2000):C:/CA/SERVIC~1/bin/domsrvr -s spelsrvr -l domsrvr:wsp -c 'web:wsp' -D WSP_Domsrvr
    04/12 11:08:12.02 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3860):C:/CA/SERVIC~1/bin/domsrvr -s spelsrvr -l domsrvr -c '""' -D ""
    04/12 11:08:12.58 SCBSDESK domsrvr 3860 SIGNIFICANT domsrvr.c 535 STARTUP of domsrvr in multi-process mode; Spel: spelsrvr; virtdb: bpvirtdb_srvr
    04/12 11:08:12.58 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT domsrvr.c 535 STARTUP of domsrvr:wsp in multi-process mode; Spel: spelsrvr; virtdb: bpvirtdb_srvr
    04/12 11:08:12.60 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT api.c 915 Slump object hash created with 131072 entries (2**17)
    04/12 11:08:12.61 SCBSDESK domsrvr 3860 SIGNIFICANT api.c 915 Slump object hash created with 131072 entries (2**17)
    04/12 11:08:13.58 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT connmgr.c 1869 Object manager domsrvr:wsp assigned server number 1
    04/12 11:08:13.58 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT domsrvr.c 718 WSP domsrvr: clients restricted to WSP webengine web:wsp
    04/12 11:08:13.58 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT domsrvr.c 859 Fast channel connection made to spelsrvr Interp_Obj
    04/12 11:08:13.58 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT domsrvr.c 859 Fast channel connection made to bpvirtdb_srvr bpvirtdb
    04/12 11:08:13.58 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 1869 Object manager domsrvr assigned server number 2
    04/12 11:08:13.58 SCBSDESK domsrvr 3860 SIGNIFICANT domsrvr.c 859 Fast channel connection made to spelsrvr Interp_Obj
    04/12 11:08:13.58 SCBSDESK domsrvr 3860 SIGNIFICANT domsrvr.c 859 Fast channel connection made to bpvirtdb_srvr bpvirtdb
    04/12 11:08:13.60 SCBSDESK domsrvr 3860 SIGNIFICANT top_ob.c 692 Using bpvirtdb request ID range 200000 to 299999
    04/12 11:08:13.60 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT top_ob.c 692 Using bpvirtdb request ID range 100000 to 199999
    04/12 11:08:13.75 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT sql_prod.c 767 Fast channel connection made to bopLDAP virtdb
    04/12 11:08:13.75 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 587 LDAP not enabled; 'register_producer' not processed
    04/12 11:08:13.83 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 587 LDAP not enabled; 'register_producer' not processed
    04/12 11:08:13.96 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 587 LDAP not enabled; 'register_producer' not processed
    04/12 11:08:13.96 SCBSDESK domsrvr 3860 SIGNIFICANT sql_prod.c 767 Fast channel connection made to bopLDAP virtdb
    04/12 11:08:14.02 SCBSDESK bopLDAP 2816 SIGNIFICANT ldap_virtdb.c 587 LDAP not enabled; 'register_producer' not processed
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/arcpur_srvr
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_global_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_text_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/bpnotify_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/krc_daemon
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/rep_daemon -s rep_daemon:SCBSDESK
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/bu_daemon
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/kt_daemon
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/bpeid_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/bpebr_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/dbmonitor_nxd
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/ttv_nxd -d domsrvr
    04/12 11:08:15.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/animator_nxd
    04/12 11:08:15.04 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (764):C:/CA/SERVIC~1/bin/arcpur_srvr
    04/12 11:08:15.19 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (1680):C:/CA/SERVIC~1/bin/pdm_global_nxd
    04/12 11:08:15.27 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (1804):C:/CA/SERVIC~1/bin/pdm_text_nxd
    04/12 11:08:15.33 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (292):C:/CA/SERVIC~1/bin/bpnotify_nxd
    04/12 11:08:15.38 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (3212):C:/CA/SERVIC~1/bin/krc_daemon
    04/12 11:08:15.55 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (4000):C:/CA/SERVIC~1/bin/rep_daemon -s rep_daemon:SCBSDESK
    04/12 11:08:15.85 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2884):C:/CA/SERVIC~1/bin/bu_daemon
    04/12 11:08:15.94 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2480):C:/CA/SERVIC~1/bin/kt_daemon
    04/12 11:08:16.15 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2792):C:/CA/SERVIC~1/bin/bpeid_nxd
    04/12 11:08:16.41 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (1952):C:/CA/SERVIC~1/bin/bpebr_nxd
    04/12 11:08:16.55 SCBSDESK krc_daemon 3212 SIGNIFICANT api.c 915 Slump object hash created with 131072 entries (2**17)
    04/12 11:08:16.57 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (380):C:/CA/SERVIC~1/bin/dbmonitor_nxd
    04/12 11:08:16.58 SCBSDESK bu_daemon 2884 SIGNIFICANT api.c 915 Slump object hash created with 131072 entries (2**17)
    04/12 11:08:16.65 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2328):C:/CA/SERVIC~1/bin/ttv_nxd -d domsrvr
    04/12 11:08:16.93 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2336):C:/CA/SERVIC~1/bin/animator_nxd
    04/12 11:08:17.83 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT attr.c 6425 Notify delay set to 60 seconds
    04/12 11:08:17.88 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT top_ob.c 754 Domsrvr initialization is complete
    04/12 11:08:17.88 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT connmgr.c 2310 Connecting client web:wsp
    04/12 11:08:17.88 SCBSDESK web:wsp 3576 SIGNIFICANT webengine.c 1904 Webengine web:wsp connected to WSP_Domsrvr (domsrvr:wsp)
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT attr.c 6425 Notify delay set to 60 seconds
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT top_ob.c 754 Domsrvr initialization is complete
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client bpnotify_nxd
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client BOP-LOGIN
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client web:local
    04/12 11:08:17.90 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client pdm_text_nxd
    04/12 11:08:17.91 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client krc_daemon
    04/12 11:08:17.91 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client bu_daemon
    04/12 11:08:17.91 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client rep_daemon:SCBSDESK
    04/12 11:08:17.91 SCBSDESK web:local 3424 SIGNIFICANT webengine.c 1904 Webengine web:local connected to SCBSDESK (domsrvr)
    04/12 11:08:18.00 SCBSDESK web:wsp 3576 SIGNIFICANT sel_data_cache. 453 Initializing select cache with sel limit 10
    04/12 11:08:18.00 SCBSDESK web:local 3424 SIGNIFICANT sel_data_cache. 453 Initializing select cache with sel limit 10
    04/12 11:08:19.02 SCBSDESK domsrvr 3860 ERROR qrel_attr.c 509 No info for issue_id
    04/12 11:08:19.55 SCBSDESK domsrvr:wsp 2000 ERROR qrel_attr.c 509 No info for issue_id
    04/12 11:08:19.90 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client arcpur_srvr
    04/12 11:08:20.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_tomcat_nxd -s
    04/12 11:08:20.43 SCBSDESK rep_daemon 4000 SIGNIFICANT RepDaemon.c 241 Repository daemon is ready for action!
    04/12 11:08:20.49 SCBSDESK pdm_global_nxd 1680 SIGNIFICANT pdm_global_nxd. 342 STARTUP of pdm_global_nxd. Option (global_name) is not installed.
    04/12 11:08:20.50 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2320):C:/CA/SERVIC~1/bin/pdm_tomcat_nxd -s
    04/12 11:08:20.50 SCBSDESK kt_daemon 2480 SIGNIFICANT api.c 915 Slump object hash created with 131072 entries (2**17)
    04/12 11:08:20.55 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr_main.c 784 bpeid_nxd::USE external bpvirtdb in multi-process mode;
    04/12 11:08:20.55 SCBSDESK boplgin 3520 SIGNIFICANT ldap_groups.c 200 LDAP access groups disabled
    04/12 11:08:20.58 SCBSDESK boplgin 3520 SIGNIFICANT bplhndlr.c 904 BOPLGIN initialization is complete
    04/12 11:08:20.58 SCBSDESK boplgin 3520 SIGNIFICANT bplaccess.c 689 Default Access Type is 'Antivirus Group'
    04/12 11:08:20.63 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client bpeid_nxd
    04/12 11:08:20.63 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr_main.c 799 Fast channel connection made to bpvirtdb_srvr bpvirtdb
    04/12 11:08:20.63 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr_main.c 919 EBR::EID::Connected to server SCBSDESK (domsrvr)
    04/12 11:08:20.65 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client kt_daemon
    04/12 11:08:20.65 SCBSDESK kt_daemon 2480 SIGNIFICANT main.c 91 Fast channel connection made to bpvirtdb_srvr bpvirtdb
    04/12 11:08:20.65 SCBSDESK kt_daemon 2480 SIGNIFICANT KTDaemon.c 580 KT daemon ready for action!
    04/12 11:08:20.83 SCBSDESK dbmonitor_nxd 380 SIGNIFICANT dbmonitor.c 112 Using request ID range 400000 to 400100
    04/12 11:08:20.83 SCBSDESK dbmonitor_nxd 380 SIGNIFICANT dbmonitor.c 130 Timer interval set to 10 minutes
    04/12 11:08:20.83 SCBSDESK dbmonitor_nxd 380 SIGNIFICANT dbmonitor.c 186 Database monitoring for table 'ca_contact' starting...
    04/12 11:08:20.83 SCBSDESK dbmonitor_nxd 380 SIGNIFICANT dbmonitor.c 186 Database monitoring for table 'ca_owned_resource' starting...
    04/12 11:08:20.97 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr_main.c 784 bpebr_nxd::USE external bpvirtdb in multi-process mode;
    04/12 11:08:20.99 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client bpebr_nxd
    04/12 11:08:21.00 SCBSDESK pdm_d_mgr 3504 SIGNIFICANT mgr_slump_if.c 1032 Starting: $NX_ROOT/bin/pdm_maileater_nxd
    04/12 11:08:21.32 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr_main.c 799 Fast channel connection made to bpvirtdb_srvr bpvirtdb
    04/12 11:08:21.40 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr_main.c 919 EBR::Connected to server SCBSDESK (domsrvr)
    04/12 11:08:21.41 SCBSDESK proctor_SCBSDESK 3668 SIGNIFICANT pdm_process.c 432 Process Started (2356):C:/CA/SERVIC~1/bin/pdm_maileater_nxd
    04/12 11:08:21.43 SCBSDESK web:wsp 3576 SIGNIFICANT wsp_backend.c 4092 WSP Schema Manager is ready
    04/12 11:08:22.02 SCBSDESK pdm_tomcat 2320 SIGNIFICANT pdm_tomcat.c 821 STARTUP of pdm_tomcat
    04/12 11:08:22.04 SCBSDESK pdm_tomcat 2320 SIGNIFICANT pdm_tomcat.c 838 pdm_tomcat: C:/CA/SERVIC~1/log/pdm_tomcat.log
    04/12 11:08:22.14 SCBSDESK pdm_tomcat 2320 SIGNIFICANT pdm_tomcat.c 479 startup_tomcat: C:\CA\SharedComponents\JRE\1.4.2_06\bin\javaw -Djava.net.preferIPv4Stack=true -Xrs -Xmx512M -Djaas.config=C:\CA\SERVIC~1\add-ons\caflow\jaas.config -Djava.security.auth.login.config=C:\CA\SERVIC~1\add-ons\caflow\jaas.config -Djdbc.baseDriver=com.microsoft.sqlserver.jdbc.SQLServerDriver -Dsun.io.useCanonCaches=false -Djava.awt.headless=true -Djava.endorsed.dirs="C:\CA\SharedComponents\tomcat\4.1.31\common\endorsed" -classpath "C:\CA\SharedComponents\tomcat\4.1.31\common\lib\tools.jar;C:\CA\SharedComponents\JRE\1.4.2_06\java\lib\tools.jar;C:\CA\SERVIC~1\java\lib\tools.jar;C:\CA\SharedComponents\tomcat\4.1.31\bin\bootstrap.jar;C:\CA\SERVIC~1\java\lib\sqljdbc.jar" -Dcatalina.base="C:\CA\SERVIC~1\bopcfg\www\CATALINA_BASE" -Dcatalina.home="C:\CA\SharedComponents\tomcat\4.1.31" -Djava.io.tmpdir="C:\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\temp" org.apache.catalina.startup.Bootstrap start
    04/12 11:08:22.47 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client ttv_nxd
    04/12 11:08:22.47 SCBSDESK ttv_nxd 2328 SIGNIFICANT ttv_nxd.c 200 Starting up TTV interface; limit_event_processing: (1) Eval delay time:(60) violation macro clause: ('macro:12019', 'macro:13035', 'macro:20040', 'macro:20200', 'macro:20201')
    04/12 11:08:22.49 SCBSDESK ttv_nxd 2328 SIGNIFICANT ttv_nxd.c 321 Beginning initial macro fetch...
    04/12 11:08:22.50 SCBSDESK ttv_nxd 2328 SIGNIFICANT ttv_nxd.c 327 STARTUP of ttv_nxd; connected to SCBSDESK (domsrvr)
    04/12 11:08:22.99 SCBSDESK domsrvr 3860 SIGNIFICANT connmgr.c 2310 Connecting client animator_nxd
    04/12 11:08:23.05 SCBSDESK animator_nxd 2336 SIGNIFICANT animator_nxd.c 519 STARTUP of animator_nxd; connected to SCBSDESK (domsrvr)
    04/12 11:08:23.29 SCBSDESK pdm_maileater_nxd 2356 SIGNIFICANT pdm_maileater_n 1013 STARTUP of pdm_maileater_nxd. Not configured to process mail.
    04/12 11:08:23.75 SCBSDESK bpebr_nxd 1952 SIGNIFICANT kdfilter.c 465 KD filter initialization complete; 28 KDs and 28 KD-KCAT links found
    04/12 11:08:23.85 SCBSDESK bu_daemon 2884 SIGNIFICANT BURate.c 745 KT bubble-up processing will start at 04/13/2019 00:00:00 and end at 04/13/2019 07:00:00
    04/12 11:08:24.22 SCBSDESK ttv_nxd 2328 SIGNIFICANT ttv_nxd.c 420 Initial violation set length for got_events_on_f is 0
    04/12 11:08:24.25 SCBSDESK ttv_nxd 2328 SIGNIFICANT ttv_nxd.c 420 Initial violation set length for got_events_on_t is 17
    04/12 11:08:24.41 SCBSDESK animator_nxd 2336 SIGNIFICANT animator_nxd.c 1259 2 animations pending from now to 04/12/2019 11:38:23; 2 backlogged
    04/12 11:08:24.68 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr.c 8042 EBR::BPebrBVNX::SetProperties: Property 'EBR_ADMIN_ID' = ''.
    04/12 11:08:24.68 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr.c 1841 EBR::Log frequency set to 1000
    04/12 11:08:24.68 SCBSDESK bpebr_nxd 1952 SIGNIFICANT bpebr.c 9381 EBR::Index files folder: C:/CA/SERVIC~1/site/ebr/0.ebr
    04/12 11:08:24.68 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr.c 8042 EBR::EID::BPebrBVNX::SetProperties: Property 'EBR_ADMIN_ID' = ''.
    04/12 11:08:24.68 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr.c 8779 EBR::EID::Indexing queue is populated from the database.
    04/12 11:08:24.68 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr.c 8808 EBR::EID::Delete queue is populated from the database.
    04/12 11:08:24.68 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr.c 1985 EBR::EID::No insert requests found in the database.
    04/12 11:08:24.71 SCBSDESK bpeid_nxd 2792 SIGNIFICANT bpebr.c 2232 EBR::EID::No delete requests found in the database.
    04/12 11:08:24.71 SCBSDESK animator_nxd 2336 ERROR animator_nxd.c 2283 Recurring animator ANI:409051 (chg:400032) for atev:572115 missed 4 firings, the first at 04/10/2019 11:45:04
    04/12 11:08:24.71 SCBSDESK animator_nxd 2336 ERROR animator_nxd.c 2283 Recurring animator ANI:409049 (chg:400046) for atev:1256294 missed 24 firings, the first at 04/10/2019 12:27:50
    04/12 11:08:26.35 SCBSDESK sql_agent 1472 SIGNIFICANT sql_agent.c 231 STARTUP of sql_agent:mdb:_prov:
    04/12 11:08:30.52 SCBSDESK bpvirtdb_srvr 396 SIGNIFICANT vdbsql.c 1300 refreshing cache for table 'Attachment' rows ALL
    04/12 11:08:30.52 SCBSDESK domsrvr 3860 SIGNIFICANT factory.c 4280 Message external_update_complete received for Attachment (producer attmnt)
    04/12 11:08:30.52 SCBSDESK domsrvr:wsp 2000 SIGNIFICANT factory.c 4280 Message external_update_complete received for Attachment (producer attmnt)
    04/12 11:08:31.49 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:2:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:08:31.49 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:2:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:08:33.83 SCBSDESK sqlagt:select1 2304 SIGNIFICANT sqlclass.c 878 The following statement took 13761 milliseconds: Clause (SELECT count(*) FROM not_log WHERE not_log.del = 0) Input (<None>)
    04/12 11:08:33.83 SCBSDESK sqlagt:select4 956 SIGNIFICANT sqlclass.c 878 The following statement took 12683 milliseconds: Clause (SELECT count(*) FROM not_log WHERE not_log.del = 0) Input (<None>)
    04/12 11:08:33.83 SCBSDESK web:local 3424 SIGNIFICANT sel_data_cache. 3265 Select cache initialization complete
    04/12 11:08:33.83 SCBSDESK web:wsp 3576 SIGNIFICANT sel_data_cache. 3265 Select cache initialization complete
    04/12 11:08:49.33 SCBSDESK pdm_tomcat 2320 SIGNIFICANT pdm_tomcat.c 234 Tomcat was started on Fri Apr 12 11:08:49 GMT+05:30 2019
    04/12 11:08:54.05 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:3:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:08:54.05 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:3:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:09:18.22 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:4:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:09:18.22 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:4:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:09:43.42 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:5:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:09:43.42 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:5:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:10:05.62 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:6:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:10:05.62 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:6:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:10:33.11 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:7:0:0 Can't login to the server Error (535) 5.7.0 authentication failed
    04/12 11:10:33.11 SCBSDESK pdm_mail_nxd 2224 ERROR hunny_mail_intf 1539 ThrdLogger Sess:7:0:0 Unable to connect to mail servers (10.20.7.99). Last message: Can't login to the server Error (535) 5.7.0 authentication failed



  • 7.  Re: CA Servicedesk Migration from 11.2 to 12.1 or 14.1 fails

    Posted 04-11-2019 03:19 AM

    The migration also exits with 255 code.