I have been successfully creating tickets in CA Service Desk using Powershell for a couple years now, but I have been tasked with figuring out how to add an attachment to the ticket. They way I am doing it currently is, once I have the $accesskey:
$URIString = "http://$servername:8050/caisd-rest/cr"
$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]" $headers.Add("X-AccessKey", $accesskey) $headers.Add("Accept", "application/xml") $headers.Add("Content-Type", "application/xml; charset=UTF-8") $headers.Add("X-Obj-Attrs" , "ref_num")
$body = "<cr><group COMMON_NAME=`"Security Admin`"/><summary>`"Test Ticket - Please Ignore`"</summary><requested_by COMMON_NAME=`"AutomationReview, UserAccess`"/><customer COMMON_NAME=`"AutomationReview, UserAccess`"/><description>`"Test Ticket - Please Ignore`"</description></cr>"
$b = Invoke-RestMethod -Method POST -Uri $UriString -Headers $headers -body $body
This works great, but I can't figure out how to add an attachment. I tried adding "<attachment>`"C:\temp\empID.txt`"</attachment>" to the middle of the body, and while that didn't throw any errors, it didn't seem to do anything.
Can anyone point me in the right direction?
maybe the following thread will help