Clarity Service Management

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17.1.2 USS-Service shows comment per ServiceOption

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  • 1.  17.1.2 USS-Service shows comment per ServiceOption

    Posted 04-25-2019 10:25 AM

    Hi,

    after transport of a service from development to productiv system we have some wrong behaviours.

    In development env comment is shown only one per Request.

    In production the selected service shows the comment/attachment-link per request-item.

    We cannot find any parameter in Service/SOG/SO/Form different to development.

    Is there any parameter that controls this per item?

     

    We found an article 'Request with Duplicate Comment in Portal'

    https://communities.ca.com/thread/241761364-request-with-duplicate-comment-in-portal.

    But the instructions didn't help.

     

    Are there new ideas?

     

    CA Service Management 17.1.02 German

     

    Regards,

    Peter



  • 2.  Re: 17.1.2 USS-Service shows comment per ServiceOption
    Best Answer

    Posted 04-26-2019 02:13 AM

    Good Morning Peter.

    As I reproduced this on a local server, I started researching for this.
    And then found the following solution(working for me at least):
    Set 'Allow Notes at Service Option Level' to NO in the Catalog > Configuration > Request Management Configuration

    I hope/expect this will work for you then too.

    Thanks and kind regards, Louis.



  • 3.  Re: 17.1.2 USS-Service shows comment per ServiceOption

    Posted 04-26-2019 04:04 AM

    Hi Louis,

    many thanks, that's it.

    Here there German version:

     

    Great, have a nice weekend.

    Reagrds,

    Peter