Hello -
I'm building a PAM process (triggered by a Service Catalog request) to automate a PowerShell script on a server.
If the script fails, I use a SOAP operator to add a note to the Service Catalog Request, then another SOAP operator to change the status of the request to "cancelled".
By default, whenever a Service Catalog request is cancelled, any associated PAM process is immediately aborted. Because of this, my PAM process ends up getting aborted before it completes. I believe this default behavior is controlled by an out-of-the-box event-rule-action. I want to edit the rule so that it excludes this particular service. These docs say that the name of the rule is When Status Is Cancelled. However, I cannot find any such rule. Has the name of it changed? Does anyone know what rule is controlling this behavior? Thank you very much!