any idea how to check when new CI is created with ex. status Active and then send notification.
When creating an CI there is an "New Configuration Item" activity created. If you look for that Activity under "Notification/Activity Notification" in the Administrator tab. You can attach a notification rule with condition to meet your requirments regarding status, and send it to selected contacts.
CA ITSM Consultant @ Netgain AB
That is just what I'm looking for.