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CA SDM new CI creation notification depending status

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  • 1.  CA SDM new CI creation notification depending status

    Posted 05-07-2019 06:48 AM

    Hi,

     

    any idea how to check when new CI is created with ex. status Active and then send notification.

     

    Best Regards,

    Domagoj



  • 2.  Re: CA SDM new CI creation notification depending status
    Best Answer

    Posted 05-07-2019 07:21 AM

    When creating an CI there is an "New Configuration Item" activity created. If you look for that Activity under "Notification/Activity Notification" in the Administrator tab. You can attach a notification rule with condition to meet your requirments regarding status, and send it to selected contacts.

     

     

    Best Regards

    Martin Hermansson

    CA ITSM Consultant @ Netgain AB



  • 3.  Re: CA SDM new CI creation notification depending status

    Posted 05-08-2019 07:41 AM

    That is just what I'm looking for.

     

    Thanks.

     

    Best Regards,

    Domagoj