I have several roles (about 8) which all are set with the following tab setting (Service Desk tab with full menu and scoreboard).
I have a request to restrict a few of those roles from being able to create "Problem" tickets. I do not want to have to create a new tab just for this minor change.
Is it possible to create this restriction within a data partition setting?
table = call_req
type = create
where clause = ??? not sure what exactly this should be to be sure it is only for problem tickets
I am not worried about the "create problem ticket" being on the menu list as I will make sure the error message is descriptive enough to tell them that they are not authorized to create problem tickets.
thank you
TheKatherine