CA Service Management

 View Only
  • 1.  Modify web form home

    Posted Apr 09, 2019 02:25 PM

    Hi Everyone


    I'm working with CA SDM 17.1 and I need to translate some web forms, for the end user.


    We have already changed almost the entire template, but we have not been able to change the ticket options.

    You could tell me where to change the menu, of the image



    Thank you.
    Marco Velazquez

  • 2.  Re: Modify web form home

    Posted Apr 10, 2019 03:09 AM

    Hello Marco,


    Sorry, I don't have a lab box at the moment, because . . . of reasons.


    But I might have some suggestions to find it.


    1) Use The "Find in Files" function of Notepad++ to search against your /bopcfg files files and search for the string "You have" (whole words, case sensitive) and see if you can find the relevant file that way.

    Details on the search feature are at "Find text strings within files without opening them" here:

    A useful Service Desk Manager tool: Notepad++ 


    2) The browser debug feature (F12 in Chrome for example) might tell you where that is coming from, of using Fiddler to do a trace.


    Thanks, Kyle_R.

  • 3.  Re: Modify web form home
    Best Answer

    Posted Apr 10, 2019 03:14 AM