Clarity Service Management

Expand all | Collapse all

CA SDM: Webservice for Test

  • 1.  CA SDM: Webservice for Test

    Posted 03-25-2019 03:40 PM

    Hello . 

     

    Anybody knows if thers is a online and open web service for creating ticket  of CA Service Desk Managment Im developing an aplication and i dont have acces to the local instalation of the product ?

     

    Thank in advance.

    Adrian



  • 2.  Re: CA SDM: Webservice for Test

    Posted 03-25-2019 10:35 PM

    See this older thread which is still useful:

    Create a ticket using Web Services 

     

    And for the current documentation on the createTicket Web Services method, see here:

     

    createTicket Method - CA Service Management - 17.1 - CA Technologies Documentation 

     

    You will still need a login to Service Desk that permits the use of Web Services though.

     

    Thanks, Kyle_R.